Document Post Production Technician

Essential Functions

1. Post Production Data Processing

• Post Production Data Processing Obtain, examine, and prepare client data for Intake.
• Conduct batch-level and document-level quality control reviews.
• Validate metadata accuracy and indexing fields.
• Verify document completeness, orientation, legibility, and clarity.
• Correct skew, cropping, rotation, and image enhancement issues.
• Reprocess failed batches and resolve exception queues.
• Monitor file naming conventions and export structures.
• Track production metrics and identify recurring error trends.
• Assist department Manager and Director in troubleshooting and resolving any client issues with delivered or hosted data.
• Support workflow optimization and continuous improvement efforts.

2. Processing Expectations

• Maintain 98-99% accuracy in completed work.
• Meet all established post production batch targets.
• Perform all duties in a timely manner.
• Support department Service Level Agreements (SLA) requirements relating to contracts.
• Contribute to continuous workflow improvements.

3. Data Imaging Support

• Prepare sensitive documents for scanning.
• Reconstruct files in an organized and precise manner.
• Verify imaged or scanned documents meet the requirements outlined in that contract.
• Process all files with the highest level of confidentiality.
• Follow secure document handling procedures and maintain compliance standards.

4. Document Imaging Expectations

• Maintain 98-99% accuracy in completed work.
• Perform all document imaging work as outlined per each contract, with appropriate attention to detail.
• Perform all duties in a timely manner.
• Contribute to continuous workflow improvements.

5. Other Expectations

• Regular and consistent attendance, such that the workflow process is not stopped for operations or others dependent on this role’s presence and performance.
• Participate in required meetings to discuss announcements, team and role‑related items, and performance.
• Communicate effectively with supervisors and coworkers regarding job tasks.
• Maintain appropriate conversations surrounding contracted work with the highest standard of confidentiality per the contract and Relay policies.
• Keep Supervisor informed of all issues related to the contract, production, or workflow maintenance, or other related work issues.
• Other duties as assigned that may be supportive for the overall team while not explicit or consistent job duties outlined for this role.

• Minimum seven (7) years of experience in document imaging, records management, or data processing.
• Experience with document capture software (Image Trust, Kofax, PSIGen, Ready Suite, or similar) Strong attention to detail and accuracy.
• Ability to work in a fast‑paced, high volume production environment.
• Proficient with Microsoft Office suite, particularly Excel.
• Ability to work independently with minimal supervision.
• Ability to work collaboratively and efficiently to complete time‑sensitive tasks or deliverables.

• Ten (10) or more years in post‑production or batch data management, or similar.
• Bilingual or multilingual preferred (particularly Spanish or ASL).
• Experience creating or pulling reports related to post production.
• Experience with collaborative problem solving.
• Five (5) or more years of MS Office suite experience, including Teams, Outlook, Excel, and SharePoint.

• Knowledge of data imaging generally at an intermediate level.
• Skilled in technical aspects of data imaging and related reporting.
• Knowledge of data scope and technicalities related to software and archiving.
• Skilled in balancing multiple tasks or projects within timeline expectations.
• Skilled in written and verbal communication.
• Skilled in technical communication and expressing technical concepts in plain language.
  
  Ability to prioritize tasks and manage multiple deadlines.
• Skilled in organization and task management.
  
  Ability to reliably and consistently attend work during scheduled hours.
  
  Ability to work in a fast‑paced, high volume production environment.

Performs duties independently.

Ability to work with moderate supervision and some independent decision making. No supervisory or related duties.

Office atmosphere Sitting for extended periods of time Using a variety of office equipment Moderate noise level