Transaction and Communication Lead - Change Management

This isn't a standard change management opportunity. You're walking into an active, high-stakes technology transformation — with a clear mandate to move it forward.

A large retail technology program is in the middle of a strategic reset. The technology is sound. Adoption is the challenge — and the opportunity. What's been missing is a compelling narrative, rebuilt trust, and the organizational connectivity to make change land. That's the role you'll play.

You'll lead the Communications POD, defining how store teams, managers, and field leadership understand why this system matters and where the program is headed. Your messaging will be honest and phased — distinguishing active fixes from future improvements — and grounded in transparency rather than polish.

But this role goes beyond communications. You'll serve as the change management thread running through cross-functional delivery teams. That means working alongside analysts to turn technical changes into clear, user-friendly guidance, weaving change practices into live work streams, and making sure the right people have the right information at every milestone.

You'll also play a key role in shifting team culture — from reactive and siloed to collaborative and accountable — through structured retrospectives, aligned stakeholder sessions, and a relentless focus on go-live readiness.

• Solid change management and communications experience in technology or retail environments
• A confident presence — you lead meetings well, write with clarity, and build credibility quickly
• A results-driven mindset balanced with the structure to execute within 30/60/90-day frameworks
• The ability to stay grounded in ambiguity while bringing clarity to those around you

If complexity energizes you, simplifying it is your strength, and you're ready to make a visible impact — this role deserves a closer look.