Desktop Support Technician

Desktop Support Technician – Portland, Oregon, United States

The Desktop Support Technician will perform managed client services for a strategic customer, focusing on Windows and Mac platforms. The role requires strong technical skills combined with a high level of customer service.

• On‑site and/or remote installation, implementation, maintenance, troubleshooting and repair of desktops, notebooks, and associated peripherals.
• Windows troubleshooting, diagnosing, imaging/deployment, and software installation.
• Serve as the company liaison with the customer on administrative and technical matters.
• Provide technical support and incident management via Service Now service desk functions.
• Review, troubleshoot, and approve operational quality desktops, notebooks, printers, and peripherals (Windows7,10,11 and MacOS).
• Install, maintain, and optimize desktop/notebook configurations at customer sites.
• Diagnose and resolve product performance problems.
• Perform basic break‑fix maintenance and repair for desktops and laptops.
• Instruct customers in the operation and maintenance of basic Windows.

• 3+ years of desktop/technical Windows support experience.

• Experience with Service Now or similar ticketing systems.
• Office
  365 support.
• Windows troubleshooting, diagnosing, imaging/deployment and software installation.
• Installation/troubleshooting of software and hardware.
• Proven customer service background.
• Ability to comprehend and follow verbal and written technical instructions and scripts.
• A+ certification or equivalent skill set.
• Availability to receive calls during normal business hours and after‑hours.
• Physical ability to lift and move enterprise and client technology hardware in the customer environment.
• Excellent verbal and written communication skills with an emphasis on customer service.
• Excellent interpersonal skills and ability to work collaboratively in a team environment.

The starting pay range for this role is  26– 28 per hour, depending on whether the role is temporary or full‑time and the candidate's relevant experience and qualifications.

Benefits may include medical, dental, and vision insurance; flexible spending or health savings account; life and AD&D insurance; short‑term and long‑term disability coverage; paid time off; employee assistance; participation in a 401(k) program with company match; and additional voluntary or legally required benefits, depending on the nature of the role offered.

NTTDATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information on your rights under the law, please consult the Equal Employment Opportunity (EEO) Policy Statement.