D365 Administrator

In short

We are looking for an enthusiastic and curious ERP Systems Administrator to join our D365 Operations team. This is a fantastic opportunity to grow your IT career in a fast‑paced environment where we make ideas happen and give you real responsibility from day one. If you have a passion for technology, enjoy solving problems, and are eager to learn how IT systems power a global business, this role is for you.

You'll get to work with a modern, cloud‑based IT landscape and help us build the future.

• Provide effective 1st and 2nd level support for our core business systems, with a focus on our ERP (Microsoft Dynamics 365) and its connections to our retail and point‑of‑sale (POS) systems.
• Investigate system issues, find creative solutions, and learn to escalate more complex problems to our senior colleagues.
• Collaborate with other technical stakeholders (sys admins, power users and developers) to investigate the root cause of recurring problems, contributing to the design and implementation of robust, long‑term solutions.
• Assist with managing ERP support tickets, ensuring that issues are tracked and resolved efficiently.
• Support the team on exciting IT projects, giving you a great opportunity to learn about project management.
• Help with day‑to‑day system administration tasks, including managing user access and permissions across our tools.
• Contribute to our knowledge base by documenting system procedures and solutions.
• Participate in an on‑call rotation to provide critical after‑hours support and ensure system stability.

• A degree in computer science, information systems, or a related engineering field.
• Around 3‑4 years of experience in an IT support or junior systems administrator role.
• You have a foundational understanding of business operations.
  
  Experience with retail systems, Point‑of‑Sale (POS) and ERP systems is a big plus (Microsoft D365FO
  is required, but experience with others is valuable too).
• You collaborate effectively, with a passion for providing great service and a keen eye for detail.
• You are proactive and have an affinity for optimisation and continuous improvement.
• You are a motivated self‑starter, able to work independently in a dynamic and growing company.

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team‑oriented atmosphere, with access to personal self‑care for both physical and mental well‑being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.