System Administrator

Overview

This position is hybrid based either at our Vancouver, WA PMI corporate office or at our Kahala corporate office in Scottsdale, AZ. This position is being recruited through the Papa Murphy's International subsidiary of MTY Food Group, a publicly traded company listed on the Toronto Stock Exchange ("MTY"). MTY's family of 80+ restaurant brands include mainstays such as Cold Stone Creamery, Famous Dave's, and Papa Murphy's.

We are seeking a Systems Administrator to support and maintain enterprise infrastructure across on-premises and cloud environments. This role focuses on ensuring availability, security, and performance of systems supporting MTY’s global operations.

• Infrastructure & Systems Management including:
• Support the deployment, configuration, and maintenance of Windows, Linux, and hybrid cloud environments.
• Assist in managing server workloads in AWS and/or Azure environments.
• Maintain server hardware, storage systems (SAN), and networking components.
• Perform repairs and maintenance on server, networking, and related hardware.
• Ensure systems availability, performance, and capacity planning.

• Support server network infrastructure (NIC, IP Addressing, VPNs, VLANs, routing, load balancing).
• Follow and implement security best practices, including Zero Trust principles.
• Assist with vulnerability assessments and remediation activities.
• Manage user accounts and identity services (Active Directory, DNS, DHCP, Group Policy).
• Configure and report on authentication, access control, and system performance.

• Support backup and disaster recovery (DR) processes.
• Assist with validation of disaster recovery automation.
• Participate in DR testing activities.
• Ensure systems comply with data protection policies and backup standards.

• Troubleshoot system, application, and performance issues.
• Support application deployment, installation, and configuration.
• Provide support to Help Desk and escalate issues when required.
• Act as an escalation point for advanced technical issues when needed.
• Participate in on-call support rotation and scheduled maintenance windows.
• Maintain a high level of availability in accordance with SLAs.

• Develop and maintain basic automation scripts (Power Shell, Python, Bash).
• Work with Infrastructure as Code (IaC) tools such as Terraform, ARM/Bicep, or Cloud Formation (preferred).
• Support configuration management and automation tools.
• Monitor systems and assist with performance tuning.
• Utilize log monitoring tools for troubleshooting and alerting.

• Ensure systems comply with policies, standards, licensing agreements, and procedures.
• Work within ITIL-based processes (incident, problem, change management).
• Collaborate with internal teams, vendors, and stakeholders.
• Participate in Dev Ops and Git-based workflows.
• Provide input into system improvements and operational procedures.
• Assist with server-related cost and effort estimates for projects.

Educational Background:

• Bachelor's degree in Computer Science, Information Technology, or equivalent experience.
• Experience:
  
  3-6+ years of systems administration experience.
• Experience supporting enterprise environments preferred.

Technical

Skills:

• Operating Systems:
  Windows Server (intermediate to advanced), Linux (basic to intermediate).
• Cloud Platforms:
  Exposure to AWS and/or Microsoft Azure.
• Identity & Core Services:
  Active Directory, DNS, DHCP, Group Policy.
• Networking:
  Basic understanding of TCP/IP, VPNs, VLANs, firewalls, and network segmentation.
• Storage & Backup:
  Exposure to SAN storage and backup/archiving solutions.
• Automation & Dev Ops:
  Basic scripting (Power Shell, Python, Bash), familiarity with IaC (Terraform, ARM/Bicep, Cloud Formation), understanding of Dev Ops and Git workflows, exposure to configuration management tools.
• Monitoring & Security:
  Experience with log monitoring tools, understanding of Zero Trust concepts.
• Tools & Frameworks:
  Exposure to ITSM tools and ITIL processes.

• Microsoft 365 / O365 ecosystem (Exchange, Teams, SharePoint).
• Experience with AWS or Azure in a support capacity.
• Familiarity with Cisco or Palo Alto networking technologies.
• Backup tools (e.g., Veeam, Commvault).

• Strong communication and interpersonal skills.
• Ability to work in an environment spanning multiple geographic locations with minimal supervision.
• Ability to work independently and within a team.
• Strong problem-solving and analytical abilities.
• Customer-focused mindset.

Hybrid work environment. Participation in on-call rotation. Occasional travel may be required.

Ability to stand for extended periods of time.