D365 Administrator

Your Mission

Provide effective 1st and 2nd level support for our core business systems, with a focus on our ERP (Microsoft Dynamics 365) and its connections to our retail and point‑of‑sale (POS) systems.

Investigate system issues, find creative solutions, and learn to escape more complex problems to our senior colleagues.

Collaborate with other technical stakeholders (sys admins, power users, and developers) to investigate the root cause of recurring problems, contributing to the design and implementation of robust, long‑term solutions.

Assist with managing ERP support tickets, ensuring that issues are tracked and resolved efficiently.

Support the team on exciting IT projects, giving you a great opportunity to learn about project management.

Help with day‑to‑day system administration tasks, including managing user access and permissions across our tools.

Contribute to our knowledge base by documenting system procedures and solutions.

Participate in an on‑call rotation to provide critical after‑hours support and ensure system stability.

A degree in computer science, information systems, or a related engineering field.

Around 3‑4 years of experience in an IT support or junior systems administrator role.

You have a foundational understanding of business operations.

Experience with retail systems, Point‑of‑Sale (POS) and ERP systems is a big plus (Microsoft D365FO
is required, but experience with others is valuable too).

You collaborate effectively, with a passion for providing great service and a keen eye for detail.

You are proactive and have an affinity for optimisation and continuous improvement.

You are a motivated self‑starter, able to work independently in a dynamic and growing company.

Become an essential part of our global D365 Operations team, with colleagues located across Zurich, Berlin, London, New York, and Shanghai. We are hands‑on experts dedicated to keeping core business systems running flawlessly. Our team thrives on solving challenging problems, providing exceptional user support, and ensuring our ERP platform is stable and efficient.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.