Systems Administrator III, Health Systems - Certified in Epic Resolute Hospital Billing

Overview

Join a small team of exceptional people that maintain and develop the billing system for all Kaiser Permanente hospitals. We’re looking for someone who can work with a variety of other IT and business partners to help develop requirements, offer solutions, and implement those solutions in the system after careful validation and testing. This may be as an individual, or as part of a larger team to implement long‑term organizational goals and objectives.

In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. It will perform in‑depth and precise investigation and documentation of future‑state operational specifications and application functionality.

The role includes analysis of application capabilities, workflows, data collection, report details, and other clinical or technical issues associated with Epic software. It is responsible for developing and documenting internal procedures that will be used with Epic applications. Unique challenges include analyzing clinical and business operations, investigating user preferences, prioritizing & implementing requested system changes & updates, and serving as a liaison between end users, third parties, and Epic implementation staff.

The position also prepares specifications of system enhancements, analyzes functionality in new releases, and tests each new release.

• Completes work assignments by applying up‑to‑date knowledge in the subject area, meeting deadlines; follows procedures and policies; supports projects or initiatives; collaborates cross‑functionally to solve business problems; meets priorities, deadlines, and expectations; communicates progress; identifies improvement opportunities; and escalates issues or risks appropriately.
• Pursues self‑development and effective relationships with others by sharing resources, information, and knowledge; listens, responds to, seeks feedback; acknowledges strengths and weaknesses; assesses needs of others; and adapts to change, difficulties, and feedback.
• Meets timelines to deliver appropriate, sustainable, and prompt solutions.
• Provides first and second level support for enterprise systems and one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues.
• Supports stability, availability, and performance of enterprise systems (systems, applications, network, databases, storage, security) by monitoring systems to identify problems, trends, and improvement opportunities.
• Assists technical and project team members to resolve system problems and application‑specific issues.
• Escalates identified issues, risks, or problems to lead administrators according to processes.
• Plans and performs complex system configuration.
• Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback.
• Defines and tests maintenance and refresh activities.
• Participates in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure.
• Assists with application‑oriented administration and technical support for production and non‑production environments.
• Supports vendor support activities as appropriate.
• Recommends and executes performance tuning and optimization activities.
• Creates documentation of new and existing system configuration and procedural information, and reviews documentation of others.

• Ambiguity/Uncertainty Management
• Attention to Detail
• Business Knowledge
• Communication
• Critical Thinking
• Cross‑Group Collaboration
• Decision Making
• Dependability
• Diversity, Equity, and Inclusion Support
• Drives Results
• Facilitation Skills
• Health Care Industry
• Influencing Others
• Integrity
• Learning Agility
• Organizational Savvy Problem Solving
• Short‑ and Long‑term Learning & Recall
• Teamwo…