Engineering Program Manager IS - Contracts - Hybrid

Description

The Engineering Program Manager will work with cross-functional engineering and project teams to define and deliver solutions for caregivers to use, and support technology business transitions. Their responsibilities span the life of the IS solution/service and include collaborating with engineering, business and IS stakeholders, engaging with caregivers to understand needs, creating resources to facilitate knowledge transfer and ongoing support, implementing caregiver awareness campaigns, adapting to frequent technology updates, and end-to-end change management activities to support the transition of technology in our caregiver community.

This role will work in a fast‑paced environment with geographically dispersed teams and will require understanding of customer needs, analysis and design, end‑to‑end change management, problem solving, decision making, collaboration, and communication.

• Manage small to medium‑size programs or contribute to large, complex programs, including problem solving, risk management, and business process documentation. Ability to articulate project and business value.
• Identify unaddressed issues and resolve, escalate, or find the appropriate owner to ensure the highest level of quality. Use the solution/service regularly to understand it thoroughly and discover ways to improve it.
• Collaborate closely with stakeholders during early planning phases to identify expected impacts and align communications and learning resources to affected groups.
• Demonstrate skill in organizing multiple projects, schedules, and competing priorities simultaneously while meeting shifting deadlines.

• Experience creating and delivering communications and training materials for both technical support teams and end users to drive technology adoption.
• Experience building and maintaining business/partner relationships, with an understanding of organizational structure and processes. Understand importance of communication and trust.
• Recognize the importance of business/partner relationships and begin effectively interacting with key contacts. Understand the business organization, structure and processes. Comfortable engaging directly with end‑user communities and engineering teams.
• Influence and drive alignment between cross‑functional teams while championing new concepts and ideas across the organization.
• Able to translate technical concepts into clear, business‑relevant outcomes.

• Strong familiarity with modern tools and technologies (such as Microsoft 365 suite), with the ability to evaluate, learn and implement new technologies that enhance digital content delivery.

• Hybrid and open to candidates residing within 65 miles of:
  Renton, WA;
  Portland, OR;
  Irvine, CA.

• Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering or an equivalent combination of education and experience.
• 1 year related experience.

• Proficiency with Microsoft 365 suite of applications.
• Strong communication and public speaking skills.
• Understanding program and project management techniques including project analysis and design, planning, process flows, requirements gathering, user stories, communication structures, risk and issue management, status reporting and structured approaches to problem‑solving.
• Experience contributing to strategic planning of adoption and awareness campaigns, including building communications plans and determining optimal delivery methods.

• Experience in healthcare, clinical, or highly regulated environments.
• Experience leading or coordinating organizational change management and communications activities.
• Demonstrated success improving customer or caregiver satisfaction through technology.
• Experience working in a highly matrixed and geographically dispersed organization and teams.
• Familiarity with basic software development methodologies such as Agile, Scrum, or Kanban.
• Familiarity with development software such as Azure Dev Ops, Jira, etc.

California:
All Southern…