Project Manager - Member Experience

Description
Impresiv Health is seeking a highly motivated and experienced Project Manager to join our team. In this role, you will manage and drive complex member experience initiatives within Health Plan Operations. You will partner with cross-functional stakeholders to deliver impactful solutions, support operational excellence, and contribute to successful project outcomes in a dynamic healthcare environment.

What You Will Do:

• Lead and manage end-to-end execution of projects and programs.
• Develop and maintain detailed project plans, timelines, and resource allocations.
• Track project progress, performance, risks, and issues while ensuring visibility across stakeholders.
• Collaborate with business and technical teams to ensure business requirements, program objectives, and deliverables are met.
• Identify and mitigate risks throughout the project lifecycle.
• Support continuous process improvements and drive operational efficiency within project workflows.
• Communicate effectively with stakeholders at all levels of the organization.
• Develop and maintain documentation, reports, and project deliverables as needed.

You Will Be Successful If:

• You are a proactive problem solver with strong analytical and critical-thinking skills.
• You can effectively manage multiple priorities in a fast-paced environment.
• You bring structure, clarity, and organization to complex projects and workflows.
• You communicate clearly and professionally with both technical and non-technical audiences.
• You build strong relationships and collaborate well with cross-functional teams, vendors, and stakeholders.
• You demonstrate adaptability, accountability, and a strong focus on aligning project outcomes with user needs and business goals.

What You Will Bring:

• 5+ years of experience managing Health Plan projects or programs.
• Deep understanding of Health Plan Operations and member experience initiatives.
• Ability to manage complex projects across cross-functional teams, vendors, and stakeholders.
• Excellent organizational, documentation, communication, and stakeholder management skills.
• Solid understanding of project and program management best practices.
• Hands-on experience with Service Now and Smartsheet preferred.
• Familiarity with CMS reporting, submissions, and audit processes preferred.
• Certifications such as PMP, PMI-ACP, or Certified Scrum Master (CSM) preferred.
• Bachelor’s degree in a related field or equivalent combination of education and experience.

About Impresiv Health

Impresiv Health is a healthcare consulting partner specializing in clinical & operations management, enterprise project management, professional services, and software consulting services. We help our clients increase operational efficiency by delivering innovative solutions to solve their most complex business challenges.

Our approach is and has always been simple. First, think and act like the customers who need us, and most importantly, deliver what larger organizations cannot do – provide tangible results that add immediate value, at a rate that cannot be beaten. Your success matters, and we know it.

That’s Impresiv!