Desktop Support Engineer; Dispatch​/Part-Time Portland, -Oregon

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at

Axiom is looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Location:

Portland, Oregon, USA
Contract Type:
Independent Contractor / (Dispatch / Part-Time)

Start Date:

Immediate
Eligibility: U.S. Citizens and Green Card Holders Preferred

• Provide first- and second-level technical support, triage tickets, and maintain strong communication between IT and users.
• Constantly monitor the individual queue to resolve routine and non-routine desktop issues and requests.
• Escalate issues and act as a technical escalation for end users.
• Maintain a high level of customer satisfaction.
• Comply with desktop group practices and procedures.
• Update Service Now and other data repositories, such as the knowledge base, in a timely manner.
• Identify technical and process issues and recommend improvements.
• Achieve target ticket volumes and resolution levels.
• Maintain compliance with applicable corporate policies and procedures.
• Maintain productive relationships with peers and management in IT and with the clients.
• Follow processes and practices established for the group.
• Coordinate and consult with client areas to analyze problems and recommend technical solutions.
• Perform intermediate-to-advanced IMAC services (install, move, add, change) for hardware roll-outs, refreshes, and deployment activities.
• Provide desk-side support services, installing and troubleshooting hardware, software, and network-related issues.
• Handle software installation, support, and upgrades.
• Provide 1st/2nd level Help Desk support.
• Perform basic LAN and internetworking-related activities.

• 3+ years of strong experience providing IT infrastructure field support.
• Have A+ certification and at least one certification from Cisco or Microsoft.
• May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP).
• Must be a self-starter and can manage multiple tasks.
• Excellent customer service skills.
• Good communication skills.
• Ability to work independently or as part of a team.
• Ability to complete tasks effectively with minimal supervision.
• Must be available to work flexible work schedules.
• High-level skill set.
• Outstanding people skills.
• Proficient in Windows 10 & 11 and Office Suite/O365.