Supplier Support Specialist

Tasks

Inside the Role

The Supplier Support Analyst plays a key role in supporting DTNA's Procure-to-Pay (P2P) operations by ensuring timely resolution of supplier payment issues, maintaining vendor account accuracy, and driving operational excellence across Accounts Payable processes.

This role independently manages supplier escalations, performs complex vendor reconciliations, resolves invoice and system-related errors, and partners cross-functionally to drive issue resolution. The position contributes to continuous improvement through KPI development, root-cause analysis, and process optimization, while supporting internal control and compliance requirements.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

Position offers a starting salary range of $58,000 - $75,000 USD

Pay offered dependent on knowledge, skills, and experience

Benefits include annual bonus program; 401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age; starting at 4 weeks paid vacation; 15 calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off; short-term and long-term disability plans.

What You Drive at DTNA

Supplier Support & Escalation Management

* Act as primary owner for complex vendor and internal inquiries related to invoice processing and payment status

* Independently resolve Tier 3 Help Desk escalations with sustainable solutions

* Lead de-escalation using root-cause analysis and cross-functional coordination

* Partner with vendors to improve invoicing quality and reduce escalations

Vendor Reconciliation & Issue Resolution

* Perform detailed vendor account reconciliations to resolve complex discrepancies

* Investigate non-payment issues across systems and process touchpoints

* Coordinate cross-functional resolution with Purchasing, Plants, and AP

* Communicate risks, findings, and required actions clearly

Invoice Error Handling & Process Improvement

* Own resolution of error queues including cbFC exceptions

* Identify systemic issues and drive corrective actions

* Reduce recurring errors through process improvements

* Provide guidance on root-cause prevention strategies

Business Support & Stakeholder Collaboration

* Respond to vendor and internal inquiries with timely resolution

* Support resolution of issues impacting invoice posting and payment processing

* Act as liaison across AP, Purchasing, and business stakeholders

Continuous Improvement & KPI Development

* Develop, track, and analyze KPIs for AP operations

* Identify trends, root causes, and improvement opportunities

* Drive implementation of CI to mitigate inefficiencies or risk

Methods, Processes & Systems

* Ensure adherence to finance policies and procedures

* Support process optimization and documentation (Standard Work)

* Maintain working knowledge of cbFC, Paragon, and other AP systems

Internal Controls & Compliance

* Support internal control documentation and validation

* Monitor accounts and interfaces for compliance and accuracy

Culture & Team Contribution

* Foster a collaborative and inclusive team environment

* Contribute to training, documentation, and knowledge sharing

* Demonstrate adaptability and continuous improvement mindset

Knowledge You Should Bring

* Bachelor's degree in Accounting, Finance, Business or related field

* 2 years of relevant experience in Accounting or Finance Operations related roles

* Experience in a vendor-facing environment, including vendor disputes, statement reconciliation, invoice exception handling, and related duties.

* Strong analytical, problem-solving, and organizational skills

* Effective communication skills with cross-functional stakeholders

* Proficiency in Microsoft Excel and Power Point

Exceptional Candidates Might Have

* SAP (or similar) experience

* Exposure to KPI development and process improvement…