Computer Hardware & Software Support

Computer Hardware & Software Support 1

Contract Length: 12 months

Location:

Portland

This position closes to submittals on June 11th.

This contract Computer Hardware & Software Support 1 assignment is in the End User Asset Management (JNRA) organization within the IT Department and directly supports the IT Asset Management Specialist. The JNRA team is responsible for coordination activities related to the acquisition of all computer hardware, software, and peripherals in the Office Automation asset plan. This assignment requires a candidate to have a strong working knowledge of computer systems and components as well as operating systems and applications software.

Responsibilities include the warehousing, tracking, distribution, and recovery of hardware assets and software licenses, as well as administering the Agency’s mobile device program.

This contract Computer Hardware & Software Support 1 assignment is in the End User Asset Management (JNRA) organization within the IT Department and directly supports the IT Asset Management Specialist.

The End User Asset Management (JNRA) team is responsible for coordination activities related to the acquisition of all hardware, software, and peripherals. We have a talented, collaborative team with great respect for one another, and our staff interacts with people from all levels of the agency with a willingness to go the extra mile when needed. In addition, we value a work-life balance, recognizing that people are our most important asset.

Note:

All official drafts, documents and recommendations, as listed below, must be reviewed, finalized and approved / accepted by appropriate manager or other federal personnel with the authority to do so.

• Support the agency’s request and approval process, procurement management, life cycle management, redeployment, and disposal of computer hardware, software, and peripherals.
• Obtain accurate data collection and maintenance of office automation asset records.
• Generate office automation asset tracking reports and records for planning and budgeting purposes.
• Assist in establishing, maintaining, and enforcing office automation asset management procedures and standards.
• Draft procedures for use by department level staff to maintain an office automation asset database or tool.
• Provide technical input and recommendations regarding IT equipment / software functionality and purchases.
• Meet support timelines, milestones, deliverables, and provide timely (weekly) status updates.
• Mark documents and maintain filing system(s), files, emails, and records in accordance with compliance requirements. Share and disperse documents only to appropriate personnel (those with a Lawful Government Purpose (LGP) to know). Mark and maintain all official records in accordance with the Information Security (INFOSEC) and Information Governance & Lifecycle Management (IGLM) standards and procedures. Validate official records are accurately maintained for auditing purposes.
• Track and maintain a large volume of physical and computer network components from acquisition through disposal.
• Validate that components are stored safely, are accessible, and are separated and countable.
• Under the direction of the Organizational Property Management Officer (OPMO), act as the designated secondary Asset Center Representative (ACR)
• Provide technical information to the Contracting Officer’s Representative (COR) for asset acquisitions, vendor contracts, and systems maintenance.
• Request quotes for IT Hardware and other assets for presentation to the COR.
• Conduct research to verify new hardware / software compatibility with existing equipment prior to acquisition.
• Draft Material Requests (MR’s) in Asset Suite for approval by the COR.
• Maintain inventory control of designated IT equipment.
• Conduct inventory analysis based on past usage patterns.
• Analyze current inventory to validate there is adequate shelf stock.
• Work with the COR to acquire assets needed to maintain required stock levels.
• Maintain cellular devices through the Enterprise Business Portal and in coordination with Enterprise Business Managers.
• Track issued call phones with…