Service Desk Pro: Tier 1 Support & Ticket Ownership
Listed on 2026-06-13
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IT/Tech
HelpDesk/Support, IT Support, Technical Support
Service Desk Analyst
Service Desk Analyst are responsible providing support to end users when they contract call the service desk line. The contractor may also be required to take on‑call shifts. The contractor must be able to:
Assist employees when they call the services desk Respond to emails, log tickets, update tickets, and resolve tier 1 support issues Be the primary owner of a ticket. See the ticket from start to finish to ensure work is finished Write knowledge base articles to help reduce future
Workplace Type:
On‑site Position Overview The Service Desk Technician is responsible for delivering a positive customer experience by professionally and efficiently handling incoming support requests. This role ...
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