IT Specialist

IT Specialist II

Provide IT services to all USA Divisions within the ALS Laboratory Group.

$80,000

• Intermediate Active Directory task work - account and object creation and modification; working with Security Groups and Organizational Units; intermediate use of Power Shell for gathering info.
• Intermediate Exchange and/or Office
  365 task work - troubleshooting email address issues; checking and updating distribution lists.
• Intermediate break/fix for end‑users - troubleshooting advanced connectivity, peripheral, hardware, and software issues escalated from Level 1 Specialists.
• Basic task work with Windows Servers – install and manage File Services, DHCP, Print Servers, etc. on existing servers at a single and possibly a couple remote environments; some work with building and installing servers.
• Basic work with Network hardware and protocols – Switch installation and basic configuration; troubleshooting Routing and Switching issues.
• Assisting Level 1 Specialists with setting up accounts and hardware for incoming hires and disabling access for departing employees - building accounts; imaging and deploying hardware; retrieving hardware, printer connectivity;
  Outlook and MSOffice issues; password resets; troubleshooting wireless/wired connectivity; folder/file permissions.
• Simple documentation.
• Work with tickets in Service Desk Plus and assist Service Delivery Team.
• Other duties as assigned.

• A minimum of six years technical support experience supporting PCs and wireless devices.
• Experience in a Windows environment (Windows desktop, Windows Server).
• Assist Infrastructure Team with server and network hardware troubleshooting and network administration.
• Technical certifications in PC or network‑related areas are a plus (CCNA, MCSE).
• Ability to be on‑call for critical off‑hours support on a rotating basis (monthly).
• High school/GED.
• Demonstrated expertise in Microsoft 365 Admin Center and Exchange Admin Center, improving operational efficiency by managing users, optimizing security policies, and resolving complex Exchange‑related issues.
• Strong knowledge of Office
  365 and Active Directory.
• Intermediate knowledge of network connectivity, protocols and security devices including VPN troubleshooting.
• Willing to travel as needed to support operational sites throughout the Pacific Northwest.
• Good in‑person, phone, and written communication skills; managing expectations, deescalating stressed users/situations.

• Structured wage increases.
• The salary range is $70,000–80,000 annually.
• Comprehensive benefit package (including medical, dental, and vision coverage, life and disability insurance, retirement plan with company match, employee assistance and wellness programs, access to company perks).
• Additional vacation days for years of service.
• Business support for education or training after 9 months with the company.
• Learning & development opportunities (unlimited access to e‑learnings and more).

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued. Qualified candidates will be considered without regard to race, colour, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, pregnancy and pregnancy‑related conditions, genetic information and any other characteristics protected by the law.

We invite resumes from all interested parties, including women, members of minority groups, and persons living with disabilities. ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.

To be eligible to work at ALS you must be a citizen or permanent resident of the country you are applying for, or either hold or be able to obtain a valid working visa.

Please apply online and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.