Technical Coordinator

General Purpose

Performs a variety of specialized technical administrative activities using established practices with minimal supervisory direction.

• Coordinates, tracks, generates, and/or monitors a variety of departmental activities of a technical and specialized nature.
• Completes and processes more complex and detailed documentation.
• Communicates with internal and external customers to answer questions, provide information, understand needs, clarify process, obtain information, and discuss problems and possible solutions.
• Research and maintain records, data bases and technical information.
• Prepares reports, ensures accuracy and compliance.
• Maintains knowledge of the operation and maintenance of departmental processes and systems. Coordinates system activities. Identifies problems and assists with possible solutions.
• Performs other tasks as required, including those in lower levels as referenced in the Collective Bargaining Agreement, with training as needed.
• Acts and communicates in a professional, respectful, and cooperative manner in connection with all activities associated with NW Natural.
• Follows supervisory instructions and is flexible and adaptable to changing conditions and expectations.
• Maintains punctual, regular, and reliable attendance.
• Demonstrates the Company’s core values and complies with all Company policies and procedures.
• Maintain records for pipe and system inspections in accordance with Federal DOT, OPUC and WUTC codes and regulations.
• Prepares and tracks work packets for service/main installations, repairs, replacements, or abandonment. Monitors work packets through permitting process.
• Utilize SAP, Clevest, CIS, IQGEO and other Mapping or Software Systems to create and monitor work.
• Determine and execute inspection schedules for assets, read plats and asbuilts, and create inspection work/service orders to meet all Federal and State compliance dates.
• Research records, generates work orders, and validates information.
• Monitor completed inspections and work.
• Perform auditing functions. Identify and create follow up inspection as needed.
• Work with field personnel to resolve discrepancies or create work orders to resolve issues as needed.
• Effectively obtain necessary permits for construction work.
• Originates and coordinates pre-planning of work orders and processes. Compiles, verifies, and enters data into system.
• Provides customers, contractors, counties, cities, and other utilities with detailed and accurate information. Identifies and assists in resolving problems, addresses complaints, and collects payments when necessary.
• Completes routine auditing of work.
• Creates routine reports and queries.
• Completes special projects.

• Practical knowledge of engineering records, policies, procedures, and standards or equivalent.
• Practical knowledge of accounting terminology for cost recovery is preferred.
• Demonstrated ability to understand, read and apply information from maps, drafting specifications, and engineering drawings/sketches.
• Knowledge of engineering, marketing, construction and gas terminology is preferred.
• Knowledge of customer service operations; ability to effectively handle complaints and emergency situations.
• Demonstrated ability to coordinate and perform detailed processes requiring specialized knowledge.
• Demonstrated ability to effectively research documents and maintain technical information.
• Intermediate skill in mapping systems, word processing, spreadsheet, adobe software, SAP, and SharePoint or equivalent.
• Demonstrated ability to multitask, detail oriented and accurate, and able to prioritize.
• Effectively work with government agencies to acquire permits and information.
• Advanced math and reading skills.
• Knowledge and understanding of piping systems and system replacements is preferred.
• Ability to access, input, and retrieve information from a computer.
• Typing at 35 wpm.
• Data entry skills of 6,000 kph with 90% accuracy.
• Knowledge of the Company’s organization, inter-relationships, policies, procedures, processes, and department/work specific requirements is preferred.
• Ability to communicate effectively with employees and customers to answer questions or resolve issues with tact and diplomacy.
• Ability to multitask, detail oriented and accurate, and ability to prioritize.
• Ability to deal with sensitive information in a confidential manner.
• Ability to concentrate on tasks, apply procedures in sequence, make decisions with limited information, and work in a structured team environment.
• Ability to establish priorities, balance multiple assignments, work with strict deadlines and adapt to changing priorities.
• Solid communication and problem-solving skills.
• Sustained sitting for 6-8 hours per day, hand/finger dexterity and grasping ability.

Health & Wellness –

• Rich health insurance benefits with competitive employer contribution
• Free access to an online wellness resources platform
• Wellness incentive program

Work Life Balance -

• Accrue up to 16 PTO Days (Amount varies based on length of term…