Information Technology; IT Device Specialist
Job in
Portland, Multnomah County, Oregon, 97220, USA
Listed on 2026-06-17
Listing for:
Ingersoll Rand
Full Time, Part Time
position Listed on 2026-06-17
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Technical Support, Cybersecurity
Job Description & How to Apply Below
The Immigrant and Refugee Community Organization (IRCO) is a non-profit organization established in 1976 to serve immigrants, refugees, and the broader community in Portland, Oregon. Our mission is to welcome, serve and empower refugees, immigrants and people across cultures and generations to reach their full potential. Find out more o.org .
POSITION: Information Technology (IT) Device Specialist
JOB CLASS/GRADE: Assistant/Grade 9
WAGE: $20 per hour
FLSA; EEO; WC: Non-Exempt;
Administrative Support Worker; 8864
LOCATIONS: IRCO Main Office, 10301 NE Glisan St Portland OR 97220,
Hybrid schedule
FTE; FT/PT; STATUS :
On-Call/Casual without Benefits
NUMBER OF POSITIONS: (1)
APPLY AT: (Use the "Apply for this Job" box below)..org
STATUS: Oncall/ Casual without Benefits
PROGRAM(S): Information Technology
SECTOR/DIVISION: Information Technology & Information Systems / Administration
This job announcement is intended to describe the general nature and level of work being performed in this job. This is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.
Department Summary
The IRCO IT/IS Department delivers secure, reliable, and high-quality technology solutions that support the organization's mission, vision, and values. The department encompasses Information Technology (IT) services-including end-user computing, phones and mobile devices, print and imaging, Microsoft applications, servers, networks, and cybersecurity-as well as Information Systems (IS), which include case management databases, business process automation, cloud-based application automation, and knowledge management. Together, IT and IS create a unified approach that integrates computing, data, and technical expertise to effectively support IRCO.
Position Summary
The IT Device Specialist position provides technical support for IRCO staff in IT devices which are phones, computers, and IT accessories such as printers and monitors. As a part of the IT team at IRCO, this position requires a range of responsibilities from Microsoft Device management for onboarding and offboarding. The primary role is configuring/managing computers and supporting computing infrastructure. Technical problem solving and hardware knowledge is needed.
Essential Functions
- Configure and prepare new devices (computers and phones) for deployment.
- Manage and enter data into the IRCO IT Inventory Database and other IT databases.
- Handle Equipment Deployment coverage when other IT staff are unable to address device deployment.
- Prepare and disposition devices are no longer deployable to employees for e-recycling or donation.
- Procure IT equipment requested by program managers for employees - ordering, submitting purchases for approval, ensuring shipments arrive at IRCO Main.
- Reset & Refurbish employee-returned used laptops for re-deployment.
- Identify, troubleshoot, and resolve hardware, software, and network related problems.
- Identify, document do the improvement projects for IT, particularly device related business processes
- Orders IT items including accessories from Amazon and makes sure that approval happens.
- Complete Helpdesk Tickets regarding urgent requests by on-site employees
- Provide IT training to IRCO users for Microsoft Office applications and use of the computers if needed
Education & Experience
MINIMUM JOB SPECIFIC QUALIFICATIONS:
- Basic Knowledge of Computer Hardware, Servers, Networking (VPN, Firewall)
- Knowledge of configuring Device OS/Applications/ management software
- Knowledge and experience in working in MS-Office Environment
- Technical problem solving and debugging skills with IT equipment and applications
- Knowledge of how to manage IT accounts and applications and network
- Working experience with Cloud service providers such as Microsoft Azure is preferred
- Hybrid or Office setting job
- Physical:
Requires some physical efforts or manual labor such as lifting, carrying or constant movement. Positions with regular responsibility for driving are to be placed at lease at this level - Mental:
There is minimal variation in tasks. The job holder is free to determine in which order tasks are completed,…
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