Specialist Director, Oracle Delivery Lead

Specialist Director, Oracle Delivery Lead

KPMG US | Posted Mar 13

Full-time

Portland, OR

Compensation:
Negotiable

Education:

Master’s degree (10+ years of experience)

The KPMG Advisory practice is at the forefront of transformation, offering excellent opportunities for individuals to advance their careers and expertise within KPMG. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture.

KPMG is currently seeking a Specialist Director, Oracle Delivery Lead to join our Managed Services practice.

• Lead end-to-end delivery management for Oracle Cloud Managed Services, serving as the primary point of accountability for service quality, client satisfaction, issue resolution, and operational governance across engagements
• Oversee day-to-day operations of Oracle Cloud SaaS and PaaS managed services, ensuring stability, performance, incident/problem/change management execution, and alignment with contractual SLAs and KPIs
• Coordinate cross-functional delivery teams including technical leads, service managers, Oracle Cloud specialists, and offshore/onshore resources to ensure consistent, scalable, and high-quality service delivery
• Drive continuous improvement activities across Oracle environments by reviewing service performance, identifying optimization opportunities, and advancing automation, monitoring, and operational maturity
• Partner with Cloud Platform Solution Management and technical delivery teams to implement updates, enhancements, patches, and new capabilities within Oracle Cloud environments, ensuring proper release management and risk controls
• Serve as the senior delivery advisor for clients by providing guidance on Oracle Cloud operations, environment management, integrations, and platform evolution strategies
• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment

• Minimum eight years of recent experience delivering Oracle Cloud SaaS, PaaS, or Application Maintenance Services, including managed services leadership, service governance, and ongoing operational ownership
• Bachelor's degree from an accredited college or university is required
• Strong understanding of Oracle Cloud SaaS (such as ERP, HCM, SCM) and related platform components, with experience managing incident, problem, change, and release processes
• Demonstrated ability to manage complex managed services delivery teams, including global/virtual resources, and maintain high-performing operational environments
• Strong knowledge of service delivery frameworks (ITIL, AMS models), service governance, operational reporting, root cause analysis, and continuous improvement practices
• Excellent communication, client relationship management, and stakeholder engagement skills, with the ability to guide clients on Oracle Cloud operational best practices
• Ability to travel as required
• Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)

KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.