Digital & Data Services Supervisor

Position Summary

Hello, we're Metro! Metro is dedicated to shaping a better future for the greater Portland region. The work the people of Metro do every day benefits the lives of the people who live here, today, and tomorrow.

The Information Technology and Records Management Department is looking for the person to fill the cutting-edge role as a Digital & Data Services Supervisor where your creativity and technical skills will drive the transformation of Metro's capacity to solve problems with technology for our staff and our community.

In this dynamic role, you will build Metro's capacity to solve government problems through digital transformation - applying product thinking, development, automation, and data intelligence to continue growing Metro for the people who depend on it, contributing significantly to Metro's digital evolution. Be part of a team where innovation meets public service, and your work directly enhances daily lives of the community.

Your expertise in product and services leadership will guide a lean, AI-augmented team that builds real solutions - sometimes partnering with subject matter experts and stakeholders who help shape the problem, sometimes leading the team through that discovery work themselves - always focused on delivering the best outcomes.

The Team:

The Digital & Data Services team exists to drive transformation and continually enhance how Metro operates through innovative solutions. We take on organizational problems - the ones that slow people down, obscure what's happening, or require too many steps to get too little done - and we build solutions. Sometimes that's a custom application or agentic workflow. Sometimes it's a self-service data product that helps a division make a decision it couldn't make before.

Sometimes it's automation that gives staff hours back every week to focus on other important work for Metro. The methodology is always the same: start with the problem, build iteratively, measure outcomes. We're a small team, deliberately AI-augmented, working in the tradition of digital services - and we're the team Metro turns to when technology can make something better.

As the Digital & Data Services Supervisor you will:

* Lead a multidisciplinary team of data and digital practitioners, creating the conditions for high-quality, outcome-focused work in a modern, iterative, and human-centered way.

* Build a lean, AI-augmented development capability - guiding the team's work to create custom applications, agentic workflows, and automated solutions that solve real organizational problems and give Metro staff time back.

* Deliver the evolution of Metro's data-as-a-service capability - directing the team's work to turn existing BI infrastructure into a self-service platform that helps Metro divisions make fast, data-informed decisions.

* Direct the team's internal services roadmap - balancing a self-directed portfolio of automation and self-service initiatives with responsive support for organizational demand across Metro's divisions.

* Shape organizational problems brought by internal customers into scoped, prioritized technical work, conducting discovery conversations and ensuring the team builds the right things for the right reasons.

* Modernize the team's approach by guiding adoption of modern practices - Dev Ops, agile delivery, cloud, and AI-assisted workflows - while stewarding the transition from legacy systems and retiring institutional knowledge.

* Partner with division leaders, IT management, and internal customers, bridging Metro's organizational needs and the team's technical capacity.

* Develop team members through coaching and evaluation, supporting their professional growth and building a culture of continuous improvement and technical depth across modern tools and platforms.

Attributes for success

* Demonstrated experience directing the work of a technical team - formally or as a lead, product owner, or de facto manager - with clear accountability for outcomes, not just tasks.

* A track record of translating organizational problems into scoped technical work - conducting discovery, managing a portfolio of initiatives, and ensuring the team builds…