Sr. Venue Technology & Systems Engineer; Onsite at Providence Park

Position: Sr. Venue Technology & Systems Engineer
Department: Information Technology
Location: Portland, OR (Onsite at Providence Park)
Employment Type: Full‑time, Exempt

We’re looking for a senior level engineer who thrives in live event environments—someone who can lead onsite IT operations on match days, concerts, and special events while keeping our day‑to‑day systems secure, reliable, and well‑documented. If you’ve supported a stadium, arena, concert hall, convention center, or other public venue with complex IP‑based systems, you’ll feel right at home.

• Serve as the event‑day IT lead for Providence Park events (Timbers, Thorns, concerts, and other events)—coordinating incident response, triage, and escalation with internal teams and vendors.
• Provide onsite, hands‑on support for IP‑based venue systems (e.g., POS, access control, ticketing, IPTV/digital signage, broadcast/transmission), and related edge devices.
• Ensure venue readiness: pre‑event checks, redundancy validation, failover procedures, and post‑event reporting.

• Implement, configure, test, and maintain LAN/WAN infrastructure (switching, routing, firewalls, network services).
• Implement, configure, test, and maintain telephony/VoIP services.
• Maintain security and integrity of the Providence Park network environments; monitor performance and availability; perform root‑cause analysis and corrective actions.
• Recommend hardware/software improvements based on data and observed patterns.

• Manage and support IPTV infrastructure for events and day‑to‑day operations.
• Assist with fiber and IP‑based transmission infrastructure, including troubleshooting and upgrades.
• Contribute to wireless (Wi‑Fi) design/operations and virtualized server environments (e.g., Hyper‑V).

• Provide on‑call support as needed for critical issues.
• Collaborate with Help Desk and cross‑functional partners to prioritize work and deliver reliable solutions.
• Produce clear, complete technical documentation, runbooks, diagrams, and post‑incident reports.
• Build strong relationships with Providence Park staff, vendors, and partners.

• Delivers help desk support for 150+ employees using laptops and standard office technology, with escalation support from the VP of Technology.
• Respond to tickets, and assist with escalated issues.
• Assist with root cause resolution of common issues.
• Manage a full time IT Operations Analyst.

• Bachelor’s degree in a technical field or equivalent practical experience.
• An ideal candidate will have 7-10 years of experience relevant to the role.
• 5+ years hands‑on experience implementing, administering, and supporting enterprise LAN/WAN, server, and Microsoft computing environments.
• 5+ years hands‑on experience with network hardware/software in Microsoft/Windows Server environments, including:
  • Cisco Catalyst switching (9200/9300/9500)
  • Forti Gate firewalls
  • Network monitoring/management tools (Cisco and third‑party)
• Strong understanding of the OSI model, Ethernet, and TCP/IP networking; practical experience with DNS, DHCP, LDAP, HTTP, FTP, SSH, SMTP, and related services.
• Demonstrated ability to lead onsite IT during live events, handle escalations, and communicate clearly under pressure.
• Excellent written and verbal communication skills; strong customer service mindset.
• Ability to work a flexible schedule, including evenings, weekends, and holidays aligned to event calendars.

• Experience in venue technology (stadium/arena, concert hall, convention center, or similar public space).
• Experience with wireless (Wi‑Fi) design/operations in high‑density environments.
• Experience with Hyper‑V and virtualized server environments.
• Familiarity with IPTV/digital signage, broadcast contribution/transmission workflows, scoreboard/control room environments, or other A/V‑over‑IP systems.
• Project leadership experience (owning deliverables, coordinating vendors, and driving timelines).

• Primary work location is onsite at Providence Park.
• Schedule varies based on event calendar; evening, weekend, and holiday work will be required.
• Role involves moving between office, concourses, and technical spaces; ability to safely handle equipment and navigate venue areas is important.

We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.