Senior Manager Process and Change Lead LTD

Senior Manager Process & Change Lead LTD

Senior Manager Process & Change Lead LTD

General

Purpose:

The Senior Manager, Process & Change Lead is responsible for ensuring a specific transformation project is operationally viable, well-defined, and successfully adopted. This role leads process mapping, documentation, and change management, ensuring the business is ready to execute new ways of working at launch.

Process Mapping & Design

• Lead current-state and future-state process mapping for the project scope
• Facilitate workshops to define workflows, roles, handoffs, and decision points
• Produce clear outputs: process maps, Standard Operating Procedures (SOPs), and supporting artifacts
• Identify current-state to future-state change impacts

Change Management & Adoption

• Develop and execute a project-level change plan
  • Stakeholder identification and impact assessments
  • Communication strategy and rollout plan Define and track adoption KPIs (usage, compliance, behavior change)
• Partner with leaders to drive engagement and alignment

Documentation Enablement

• SOPs, job aids, playbooks, FAQs
• Establish a structured documentation repository (e.g., SharePoint/Confluence)
• Ensure documentation is usable, scalable, and easily maintainable post-launch

Business Readiness

• Define and manage readiness criteria for launch
• Ensure teams are trained and equipped to adopt new processes
• Support hypercare with documentation updates and feedback loops

Project Integration

• Partner with Delivery lead to align:
  • Process outputs with delivery milestones
  • Change activities with rollout plan
• Participate in key project checkpoints and readiness reviews

Must be able to flex schedule in order to support early morning calls ranging from 7am-9am PT and earlier if needed to collaborate with colleagues based in Europe.

• Bachelor’s degree in Business, Operations, Information Systems, Industrial Engineering, or related field
• 7-10+ years of experience in process mapping & improvement, transformation, or change management]
• Proven track record of leading process mapping and redesign initiatives
• Experience implementing change management strategies for cross-functional teams
• Experience supporting operational or digital transformation projects (AI/automation a plus)
• Familiarity with Customer Service, eCommerce Operations, or workflow-driven environments preferred

• Detailed Process mapping (e.g. swimlanes)
• Process design and optimization techniques
• Change management frameworks preferred but flexible (e.g., ADKAR, Prosci, or equivalent)
• SOPs, playbooks, job aids, knowledge bases
• Training and enablement material creation
• Adoption and performance tracking (KPIs, feedback loops)
• Tools (preferred but flexible):
  • Miro / Lucidchart / Visio
  • Confluence / SharePoint / Knowledge management systems
  • Survey tools / analytics for adoption tracking
  • PowerPoint / Excel for executive reporting
  • MS Teams for collaboration

• Facilitation excellence:
  Leads workshops that drive clarity and decisions
• Empathy & stakeholder awareness:
  Understands impact of change on teams
• Clarity in communication:
  Simplifies complex processes into usable outputs
• Storytelling:
  Communicates the “why” behind change effectively
• Attention to detail:
  Produces high-quality, structured documentation
• Influence without authority:
  Drives adoption across distributed stakeholders
• Continuous improvement mindset:
  Iterates based on feedback and real-world use

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

adidas offers robust and progressive medical, including HSA (Health Savings Account) with employer funding or FSA (Flexible Spending Account) options, dental, vision, prescription drug coverage, adoption, with surrogate and fertility support, short and long-term disability, and basic life and AD&D insurance, which can be supplemented with employee-paid coverage. Employees are able to enroll in adidas’ 401k plan and Stock Purchase Plan with employer match.

Full-time employees are eligible for…