IT Support Technician

About the Northwest Portland Area Indian Health Board (NPAIHB)

The Northwest Tribes have long recognized the need to exercise control over the design and development of health care delivery systems in their local communities. To this end, they formed the Northwest Portland Area Indian Health Board (also referred to as NPAIHB or “the Board”) in 1972.

Guided by a vision of “Health and Wellness for the Seventh Generation,” NPAIHB is a 501(c)3 designated (non‑profit) organization and Tribal organization, P.L. 93-638, under the Indian Self‑Determination and Education Assistance Act (ISDEAA) serving the 43 federally recognized Tribes in the states of Idaho, Oregon, and Washington (Northwest Tribes). Tribes become voting members of the Board through resolutions passed by their governing body.

Each member Tribe designates a delegate to serve on the NPAIHB Board of Directors.

Led by our Board of Directors, NPAIHB’s mission is to “eliminate health disparities and improve the quality of life of American Indians and Alaska Natives by supporting Northwest Tribes in their delivery of culturally appropriate, high‑quality health programs and services.” We have a staff of over 120 professionals dedicated to advancing Tribal health for the 7th generation in the Pacific Northwest.

The NPAIHB’s Strategic Plan 2025‑2030 can be found here.

Reports to: Director of Operations

Salary Range: $62,000 – $68,000 annually

Benefits: Health, Vision, & Dental Insurance, Retirement Contributions, PTO, and Paid Holidays

Funded Through: Indirect

Status: Full‑Time (1.0 FTE)

Location: Portland, OR

The IT Support Technician (ITST) is responsible for troubleshooting information systems issues for the Northwest Portland Area Indian Health Board (NPAIHB) information technology environment. The ITST is responsible for assisting the Network Administrator, IT Systems Analyst and the IT Director in the support of the information technology environment s support includes troubleshooting and responding to Help Desk support calls and tickets.

The purpose of the position is to provide first level technical support and triage for the information systems used by NPAIHB and tribes of the Northwest.

The ITST reports to the Director of Operations. This scope of work is housed within the Administrative Division.

This position is based at NPAIHB’s offices in Portland, Oregon. Local travel and/or overnight travel outside of the area is required approximately 10% of the time.

• Responds to remote and in‑person support requests related to network connectivity, desktop application troubleshooting
• Configures and maintains PCs, tablets, and audiovisual equipment operation
• Assists with office cardkey security system, network security and PC security
• Maintains office equipment including copiers, printers, and fax machines

• Maintains telephony equipment including VoIP switches, phone sets, software installation and upgrades
• Supports organizational approved software support on staff personal smart phones
• Provides reporting and documentation involving information system changes and upgrades

• Performs other duties as assigned by the Director of Operations and/or Executive Director or designee

• Act in service to the Tribes and Tribal communities we serve
• Uphold the Mission, Values, and Vision of the NPAIHB
• Maintain the highest level of confidentiality with all NPAIHB information and documentation
• Consistently exhibit professional behavior and a high degree of personal and professional integrity and impartiality appropriate to the responsible and confidential nature of the position
• Exercise good judgment and initiative in performance of duties and responsibilities
• Demonstrate high emotional intelligence in the performance of all duties and responsibilities
• Orientation toward learning, innovation, service, and the building of second‑line leadership
• Commitment to building an organizational culture which centers NPAIHB’s service to Tribes, promotes professional excellence, and builds an environment where employees grow and thrive
• Commitment to build an…