Information Technology; IT Device Specialist

The Immigrant and Refugee Community Organization (IRCO) is a non‑profit organization established in 1976 to serve immigrants, refugees, and the broader community in Portland, Oregon. Our mission is to welcome, serve and empower refugees, immigrants and people across cultures and generations to reach their full potential. Find out more o.org.

Position: Information Technology (IT) Device Specialist

Job Class/Grade: Assistant/Grade 9

Wage: $20 per hour

FLSA; EEO; WC: Non‑Exempt;
Administrative Support Worker; 8864

Location: IRCO Main Office, 10301 NE Glisan St Portland OR 97220

Schedule: Hybrid schedule

FTE;
Status: On‑Call/Casual without Benefits

Number of Positions: 1

Program(s): Information Technology

Sector/Division: Information Technology & Information Systems / Administration

The IT Device Specialist position provides technical support for IRCO staff in IT devices such as phones, computers, and IT accessories like printers and monitors. As part of the IT team at IRCO, this position requires responsibilities ranging from Microsoft Device management for onboarding and offboarding to configuring and managing computers and supporting computing infrastructure. Technical problem solving and hardware knowledge are essential.

• Configure and prepare new devices (computers and phones) for deployment.
• Manage and enter data into the IRCO IT Inventory Database and other IT databases.
• Handle Equipment Deployment coverage when other IT staff are unable to address device deployment.
• Prepare and disposition devices that are no longer deployable to employees for e‑recycling or donation.
• Procure IT equipment requested by program managers for employees—ordering, submitting purchases for approval, ensuring shipments arrive at IRCO Main.
• Reset and refurbish employee‑returned used laptops for redeployment.
• Identify, troubleshoot, and resolve hardware, software, and network related problems.
• Identify, document, and implement improvement projects for IT, particularly device‑related business processes.
• Order IT items including accessories from Amazon and ensure approval occurs.

• Complete helpdesk tickets regarding urgent requests by on‑site employees.
• Provide IT training to IRCO users for Microsoft Office applications and use of the computers if needed.

Education & Experience

• Basic knowledge of computer hardware, servers, networking (VPN, firewall).
• Knowledge of configuring device OS/applications/management software.
• Experience in an MS‑Office environment.
• Technical problem‑solving and debugging skills with IT equipment and applications.
• Knowledge of how to manage IT accounts, applications, and network.
• Work experience with cloud service providers such as Microsoft Azure is preferred.

• Hybrid or office setting job.
• Physical:
  Requires some physical effort or manual labor such as lifting, carrying, or constant movement. Positions with regular responsibility for driving are to be placed at least at this level.
• Mental:
  There is minimal variation in tasks. The job holder is free to determine in which order tasks are completed, but cannot choose not to complete a task.
• Environment:
  This level has a work environment that is well protected, with virtually no hazards or obstacles. There is very little personal risk or hazard. Job conditions are stable, usually well managed, and very comfortable.
• Schedule:
  
  The work schedule occasionally fluctuates based on organization or customer needs. This fluctuation may occur with or without prior notice.

• Many flexible working arrangements and schedule.
• Amazing opportunity to work with people who come from all over the world.
• Work that helps your community.
• 3 to 6 weeks of PTO per year.
• 401k match of over 100% on first 5%, immediate vesting.
• 3% match for student loans or college savings.
• 12 paid holidays and 1 floating holiday.
• Medical & dental insurance options with 90% coverage for employee and families, no deductibles.
• Employer‑paid life, short‑term, and long‑term disability insurance.
• Flexible spending accounts.

IRCO is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any characteristics protected by State and Federal law. We will make reasonable accommodations to meet our obligations under the Americans with Disabilities Act (ADA) and state disability laws.