IT Support Specialist

Join a team that's transforming mental healthcare. Founded by psychiatrists, Headlight is more than a company: it's a movement. A movement that exists on the front lines of the mental health crisis, transforming the way people access care and the way clinicians deliver it. In order to help people in their time of need and ensure that every person who comes to us has options, we are transparent about our capabilities, treatments, and coverage, we champion innovation, and we leverage our rich data to continuously implement better ways of delivering care.

Our mission is simple but powerful:
Improving lives, one session at a time.

Our highly skilled and principled clinical team enjoys autonomy and institutional support so they can put their focus where it should be: on improving patient outcomes. Our clinicians want to do more than help individual clients, so they work to affect the system as a whole, elevating standards of care so that their efforts reverberate far beyond what they could do in private practice.

As the most trusted behavioral health partner in the Western U.S., we've established deep relationships that give us unparalleled access, interoperability, and first-priority referrals. This exclusivity, combined with our best-in-class coordinated care and feedback loops, results in superior outcomes and cost savings.

Our services are convenient, accessible, and expert, combining personalized client engagement with advanced technology to enhance, not replace, human connection. Indeed, we hold that human-to-human relationships are indispensable, so from the match to the session to the time between sessions, we provide whole person care so nobody falls through the cracks and there is a brighter path forward for all.

This role will report into our Technical Assistance Manager, and will require travel to local offices. The IT Support Specialist will answer tickets and provide real-time technical support for our employees for our Next Gen EHR, Office 365, and other software. We are looking for someone with a strong technical acumen that wants to help us improve our IT function and grow with us.

You will be able to see your impact as you help our employees and clinicians provide care for our clients in their greatest time of need. This role will be primarily remote with some travel required to our Portland area offices as needed.

Our Pillars

• Make things easier.
• Forge genuine connections.
• Elevate the standard.

Roles and Responsibilities

• Provide first-level support to end-users for hardware, software, and network-related issues.
• Install, configure, and maintain hardware and software components, including desktops, laptops, and printers.
• Troubleshoot and resolve technical problems in a timely manner, escalating issues as needed.
• Collaborate with IT team members to implement and maintain IT policies and procedures.
• Assist in the administration of IT systems, including user account management and access control.
• Conduct technology training sessions for employees to enhance their proficiency with IT tools.
• Stay current with industry trends and technologies to provide proactive recommendations for system improvements.
• Performs other duties as assigned.

Qualifications

• Proven experience as an IT Support Specialist or similar role.
• Strong knowledge of Windows and/or Mac operating systems.
• Knowledge of Office 365 administration.
• Familiarity with networking concepts and troubleshooting.
• Excellent communication and interpersonal skills.
• Customer-focused with a commitment to providing exceptional service.
• Ability to work independently and collaboratively in a team environment.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) a plus.
• Experience with EHR (Electronic Health Records) systems a plus.
• Experience with Jira/Atlassian suite a plus.

Benefits

• W2 role with competitive salary
• Medical, Dental and Vision on the first of the month after employment (based on FT hours)
• Paid Vacation, Sick, and Holiday time
• Employee Assistance Program (EAP) provides confidential counseling services, resources, and support to help you navigate personal or professional challenges.
• 401(k) plan with company contribution
• Opportunity to work in a cutting-edge healthcare technology environment
• Professional development opportunities and training
• Collaborative and supportive work culture
• Impactful role contributing to the enhancement of patient care and healthcare processes

$60,000 - $71,000 a year

If you need any accommodations for your interview please email [email protected] prior to scheduling.

Not meeting all the requirements? Research indicates that women, communities of color, and historically underrepresented individuals are often hesitant to apply for jobs unless they meet every qualification. We are committed to cultivating a diverse, inclusive, and genuine workplace. If you're enthusiastic about this position but your previous experience doesn't precisely match every qualification listed, we enthusiastically encourage you to submit your…