Technical Coordinator

Technical Coordinator 2

Union Position – Project Coordination, Portland, Oregon (US-OR)

Limited – Term, Full Time, Non-Exempt

Posting # 5591

• Coordinates, tracks, generates, and/or monitors a variety of departmental activities of a technical and specialized nature.
• Completes and processes more complex and detailed documentation.
• Communicates with internal and external customers to answer questions, provide information, understand needs, clarify process, obtain information, and discuss problems and possible solutions.
• Researches and maintains records, databases, and technical information.
• Prepares reports, ensures accuracy and compliance.
• Maintains knowledge of the operation and maintenance of departmental processes and systems; coordinates system activities, identifies problems, and assists with possible solutions.
• Performs other tasks as required, including those in lower levels as referenced in the Collective Bargaining Agreement, with training as needed.
• Acts and communicates in a professional, respectful, and cooperative manner in connection with all activities associated with NW Natural.
• Follows supervisory instructions and is flexible and adaptable to changing conditions and expectations.
• Maintains punctual, regular, and reliable attendance.
• Demonstrates the Company's core values and complies with all Company policies and procedures.
• Maintains records for pipe and system inspections in accordance with Federal DOT, OPUC, and WUTC codes and regulations.
• Prepares and tracks work packets for service/main installations, repairs, replacements, or abandonment; monitors work packets through the permitting process.
• Uses SAP, Clevest, CIS, IQGEO, and other mapping or software systems to create and monitor work.
• Determines and executes inspection schedules for assets, reads plats and asbuilts, and creates inspection work/service orders to meet all Federal and State compliance dates.
• Researches records, generates work orders, and validates information.
• Monitors completed inspections and work.
• Performs auditing functions; identifies and creates follow‑up inspections as needed.
• Works with field personnel to resolve discrepancies or create work orders to resolve issues as needed.
• Effectively obtains necessary permits for construction work.
• Originates and coordinates pre‑planning of work orders and processes; compiles, verifies, and enters data into the system.
• Provides customers, contractors, counties, cities, and other utilities with detailed and accurate information; identifies and assists in resolving problems, addresses complaints, and collects payments when necessary.
• Completes routine auditing of work.
• Creates routine reports and queries.
• Completes special projects.

• Practical knowledge of engineering records, policies, procedures, and standards or equivalent.
• Practical knowledge of accounting terminology for cost recovery is preferred.
• Demonstrated ability to understand, read and apply information from maps, drafting specifications, and engineering drawings/sketches.
• Knowledge of engineering, marketing, construction, and gas terminology is preferred.
• Knowledge of customer service operations; ability to effectively handle complaints and emergency situations.
• Demonstrated ability to coordinate and perform detailed processes requiring specialized knowledge.
• Demonstrated ability to effectively research documents and maintain technical information.
• Intermediate skill with mapping systems, word processing, spreadsheets, Adobe software, SAP, and SharePoint or equivalent.
• Demonstrated ability to multitask, be detail oriented and accurate, and prioritize.
• Effective work with government agencies to acquire permits and information.
• Advanced math and reading skills.
• Knowledge and understanding of piping systems and system replacements is preferred.
• Ability to access, input, and retrieve information from a computer.
• Typing at 35 words per minute.
• Data entry skills of 6,000 keys per hour with 90% accuracy.
• Knowledge of the Company's organization, inter‑relationships, policies, procedures, processes, and department/work specific requirements is preferred.
• Ability to communicate effectively with employees and customers to…