Sr. Technical Account Manager

Position Overview

Autodesk Customer Success is looking for highly motivated technical experts to help our customers optimize their product investment and achieve measurable business outcomes.

Job Requisition  # 26WD99454

• Establish and maintain working relationships with customers as a technical advisor; activities include customer interactions and internal alignment with the Customer Success Manager (CSM) and Technical Adoption Specialist (TAS) to execute customer success plans and ensure best‑in‑class technical success experience.
• Priority handling and escalation of critical issues and monitoring of service level compliance.
• Technical assistance and recommendations for Enterprise Customers based on data analytics.
• Take a problem management approach to identify opportunities for improvement initiatives.
• Partner with customer’s IT and design groups to ensure successful and efficient installation, licensing, and performance of Autodesk cloud and desktop applications.
• Manage delivery of coaching sessions from the customer success plan to increase adoption and success.
• Deliver proactive customer engagement through regular support case reviews, assessment of software performance, and alignment of technical insights with customer objectives.
• Responsible for key event management (e.g., major upgrades).

• Bachelor's degree or equivalent experience in Architectural, Civil or Construction Engineering.
• Minimum 5 years' experience in using or supporting Autodesk cloud services (Forma, previously Autodesk Construction Cloud) for large enterprise clients in a professional services role.
• Strong analytical skills and experience working and troubleshooting in an enterprise environment.
• Expert knowledge in workflows and data exchange.
• Experience in delivering on presentations.
• Able to manage several projects at a time, setting the right priorities.

• Strong communicator and able to build relationships at all levels, taking initiative.
• Ability to present technical information to a live or virtual audience.
• Technical consulting experience and/or technical project delivery experience with large, demanding clients.
• Experience in Autodesk pre‑Construction solutions (Building Connected, Trade Tapp).

At Autodesk, we’re building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic.

We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Le service « Customer Success » d'Autodesk recherche des experts techniques hautement motivés pour aider nos clients à optimiser leur investissement dans nos produits et à obtenir des résultats commerciaux mesurables.

Nous recherchons des professionnels possédant une expérience dans le domaine de l'architecture, de l'ingénierie, de la construction et de l'exploitation (AECO), capables de prendre en charge un large éventail de technologies dans des environnements d'entreprise à grande échelle. La personne retenue travaillera en étroite collaboration avec des clients issus de moyennes et grandes entreprises à travers le monde.

• Établir et entretenir des relations de travail avec les clients en tant que conseiller technique ; les activités comprennent les interactions avec les clients, la coordination interne avec le responsable de la réussite client (CSM) et le spécialiste de l’adoption technique (TAS) pour mettre en œuvre les activités des plans de réussite client et garantir une expérience de réussite technique de premier ordre.
• Traitement prioritaire et escalade des problèmes critiques, ainsi que suivi de la conformité aux niveaux de service.
• Assistance technique et recommandations aux…