L1 Desktop Support

Position Overview

Term: 9+ months

Location:

on‑site in Portland, OR

Pay: up to $26.50/hr

Hours:

M-F Regular Business

The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

• Provide first‑level support for desktops, laptops, and end‑user devices
• Support Windows OS, macOS (basic), and Microsoft Office 365
• Troubleshoot common hardware, software, and connectivity issues
• Log and manage tickets in Service Now ensuring SLA adherence
• Perform IMAC activities (Install, Move, Add, Change)
• Support printers, peripherals, and mobile devices
• Support onboarding and offboarding process
• Provide basic network troubleshooting (LAN/Wi‑Fi)
• Assist with asset management and inventory tracking
• Escalate unresolved issues to L2 teams
• Maintain documentation and follow SOPs
• Windows 10/11, macOS (basic)
• Microsoft 365 (Outlook, Teams, One Drive)
• MDM Support (Mobile Support)
• Intune
• Service Now ITSM
• Basic networking (TCP/IP, Wi‑Fi)
• Desktop hardware and peripherals
• Mobile device support

• 1–3 years of experience in desktop support
• Basic knowledge of OS, Office 365, and hardware troubleshooting
• Familiarity with ITSM tools (Service Now preferred)
• Good communication and customer service skills
• Exposure to enterprise IT environments
• Windows and Mac OS knowledge
• Certifications like A+, ITIL Foundation

Eligible for a comprehensive benefits package that includes medical coverage, state‑mandated sick leave, and other benefits designed to support your well‑being and work‑life balance.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Zones participates in E‑Verify. E‑Verify is a system that compares information from a team member’s Form I‑9 to federal records to confirm their eligibility to work in the United States.