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SaaS Technical Support Specialist II - Hybrid
Job in
Portland, Multnomah County, Oregon, 97204, USA
Listed on 2026-06-26
Listing for:
Smarsh, Inc.
Full Time
position Listed on 2026-06-26
Job specializations:
-
IT/Tech
Technical Support, IT Support, HelpDesk/Support
Job Description & How to Apply Below
Smarsh, Inc. is looking for a Technical Support Specialist to join our Client Services team in Portland, Oregon. This role requires providing exceptional client support for our Professional Archive SaaS solution, engaging in troubleshooting and issue resolution, and collaborating with various teams to ensure customer satisfaction.
The ideal candidate should have at least 2 years’ experience in customer service or IT, combined with excellent communication skills and a strong customer advocacy mindset. You will navigate both technical and non-technical inquiries in a dynamic work environment.
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