Network Operations Specialist

Position: Network Operations Specialist I
About UsAt Lightspeed Networks, we deliver reliable internet, voice, and data solutions designed to meet the demands of today’s fast paced world. Since our founding in 2005, we have grown our network to more than 7,000 route miles of fiber, providing high quality, dependable connectivity capable of supporting even the most demanding user needs. Rooted in community, we believe strong, connected communities are essential to long term success.

That’s why we are committed to ensuring residents and businesses in rural Oregon and Washington have access to high speed, reliable services and why we actively engage with and contribute to the communities we serve.

We operate with accountability and transparency, communicating openly, acting with honesty, and taking ownership from start to resolution. Our customers count on us to follow through, and we take that responsibility seriously. Reliability is at the core of everything we do. We keep our commitments and deliver high quality solutions that our customers can trust, eliminating the challenges of slow or unreliable connections so they can focus on productivity and growth.

Through engagement, we show up with purpose, presence, and focus. We are proactive in understanding the needs of our customers and recognize the contributions of the people and partners who make our work possible. Finally, we are committed to solving, proposing actionable solutions, continually improving our network and processes, and adapting with agility and creativity as technology and customer needs evolve.

Together, these values guide our mission to simplify connectivity, strengthen communities, and create lasting opportunities across the regions we serve.

Benefits We believe in taking care of our employees and offer the following benefits:

Complete medical, dental, vision, and life insurance is available.

Our safe harbor 401(k) plan is available to employees on day one and includes a 100% fully vested employer match of up to 4% of your compensation.

Eight paid holidays, flexible Take What You Need PTO, and 16 hours of paid volunteer time!

Lightspeed Networks employees can also take advantage of local employee store passes at Columbia Sportswear and Adidas for big discounts!

Lightspeed Networks focuses on attracting, retaining, developing, and promoting the most qualified employees. We provide a work environment free from discrimination and harassment, where all employees are treated with respect and dignity.

We are seeking an enthusiastic and motivated Network Operations Specialist to join our growing telecommunications company that is redefining the data network industry. This position is a hybrid remote role located in our Pacific Northwest fiber footprint of Oregon and Washington. This is a full-time, exempt salary position, not eligible for overtime and paid bi-weekly.

The Network Operations Specialist is responsible for monitoring and maintaining the LS Networks service delivery network. The scope of responsibility for this role includes testing and analyzing all network facilities components, including hardware, software, and power systems, as well as monitor system events, tracking performance and status to identify and repair system failures.

Key Responsibilities:

Provide troubleshooting and repair support for customer and core network services, as a member of the Network Operations Center (NOC).Collaborate with other members of the NOC, Field Resources, Network Engineering, and Infrastructure (OSP) teams in solving complex problems as needed.

Understand, troubleshoot and repair Ethernet, IP, SIP, TDM, DWM, Routing/Switching, MPLS, Voice/UCaaS, Wireless and Security services, as well as customer and core network issues.

Understand and remotely troubleshoot Fiber Optic and 3rd-Party Network services.

Coordinate and lead customer and core network repair events with Field Technicians, Network Engineers, customers, contractors, and 3rd-Party Network service providers.

Respond diligently, deliberately, and timely to customer inquiries regarding service issues.

Provide proactive customer notification of service and core network issues, as well as ongoing updates as needed.

Document all work performed in a comprehensive ticketing and document management system.

Monitor, operate, administer, and react to Network Management System (NMS) events for customer and core network faults.

Use lab environments to diagnose network issues or provide network performance reviews.

Schedule, document, lead and implement maintenance activities.

Provision and disconnect customer services when assigned.

Facilitate customer notification of network maintenance and planned service affecting events.

Identify, diagnose, and document underlying architecture and support issues for problem resolution, Root Cause Analysis (RCA), Reason for Outage (RFO) and Service Level Agreements (SLA) reporting.

Identify and document new or enhanced LS Networks best practices and processes where needed.

Participate in an On-call rotation responding to…