Systems Administrator

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Full Time IT HQ, Portland, OR, US 1 Attachments

3 days ago Requisition

Salary Range: $75,441.60 To $98,307.20 Annually

Ride Connection is looking for a Systems Administrator to help keep our technology environment secure, reliable, and easy to use across the organization. This role is ideal for someone who enjoys both hands‑on systems administration and helping people work better with technology.

You’ll support and help improve the core systems our teams rely on every day, including Microsoft 365, Microsoft Entra, Active Directory, Teams, SharePoint, Ring Central, Jira, Power Platform tools, Power BI, and other operational applications. You’ll also help to strengthen cybersecurity, improve governance, reduce manual work, and support modernization efforts across a mission‑driven nonprofit serving communities across the Portland Oregon tri‑county area.

Ride Connection is a private nonprofit based in Portland, Oregon, committed to meeting community transportation needs one person at a time. Our mission is to move lives by providing safe, personalized transportation for people who need it - helping them access healthcare, essential services, and opportunities to thrive. Through that work, we promote independence, inclusion, and quality of life across the communities we serve.

In this role, you will:

• Administer and support core technology systems including Microsoft 365, Entra, Active Directory, Exchange, Teams, SharePoint, One Drive, Ring Central, Jira, Power Apps, Power BI, and other approved business systems.
• Manage user access and identity administration, including accounts, licenses, permissions, MFA, shared mailboxes, distribution lists, security groups, and onboarding/offboarding activities.
• Maintain and improve Jira Service Management, including request workflows, queues, forms, SLAs, reporting, knowledge content, and user adoption.
• Support Teams and SharePoint administration and governance, including collaboration structures, permissions, file organization, training, and troubleshooting.
• Administer Ring Central communications tools, including users, call routing, devices, voicemail, and related support.
• Provide operational support for business applications such as Power Platform tools, Power BI reporting, mobility and volunteer management systems, and other line-of-business platforms.
• Assist with data, reporting, and integration support, including Power BI access, refresh troubleshooting, data workflows, and reporting dependencies.
• Strengthen cybersecurity and governance practices through access reviews, secure account management, phishing awareness support, remediation follow-up, and policy‑aligned system administration.
• Build and improve automation and documentation using tools like Power Shell, Power Automate, Intune, Jira automation, and Microsoft 365 administrative capabilities.
• Train and support users on collaboration tools, service desk workflows, secure technology use, and standard IT practices.
• Partner across departments with IT leadership, HR, Finance, Operations, vendors, and program teams to keep systems running well and continuously improve the user experience.

We’re looking for someone who combines technical depth with strong service instincts. You may be a great fit if you bring:

• Strong experience supporting Microsoft 365, Active Directory, Exchange, Teams, SharePoint, One Drive, Ring Central, Jira, Power Apps, Power BI, and related business systems.
• Confidence troubleshooting accounts, devices, permissions, email, phones, printers, mobile devices, connectivity, and application access.
• Practical knowledge of cybersecurity best practices, including MFA, endpoint security, secure access, and account management.
• Experience creating documentation, procedures, training materials, and scalable support processes.
• A collaborative, customer‑focused approach with strong judgment, organization, and attention to detail.
• A genuine interest in supporting a mission‑driven organization…