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L1 DC Technician
Job in
Portland, Multnomah County, Oregon, 97204, USA
Listed on 2026-06-28
Listing for:
TechDigital Group
Full Time
position Listed on 2026-06-28
Job specializations:
-
IT/Tech
IT Support, Hardware Engineer
Job Description & How to Apply Below
Top 3 Skills Required
- Understanding core data center components
- Hands‑on Troubleshooting & Break‑Fix Skills
- Cabling & Documentation Discipline
Must be comfortable working in a rotational shift environment.
(No Night Shift)
Job Description / ResponsibilitiesL1 DC Technicians JD: (2-3 Years)
1. Data Center Operations- Perform rack & stack of servers, network devices, and storage equipment
- Handle cabling (fiber & copper) including labeling and cable management
- Support installation, relocation, and decommissioning of hardware
- Receive and verify hardware shipments against purchase orders / delivery notes
- Perform physical inspection of equipment for damages upon arrival
- Maintain accurate inventory records (asset tagging, tracking, updates)
- Manage spares inventory and ensure availability of critical components
- Coordinate hardware returns (RMA), dispatch, and logistics tracking
- Ensure proper storage, labeling, and documentation of all assets
- Provide L1 support for incidents and service requests via ticketing tools (e.g., Service Now)
- Perform basic troubleshooting (L1 triage) for:
Server hardware issues, Network connectivity (Layer 1 checks) - Escalate issues to L2/L3 teams with proper logs and updates
- Act as hands & eyes support for remote engineers
- Execute tasks such as:
Cable reseating, Power cycling devices, Console access setup, Basic hardware replacement (as guided)
- Monitor alerts from DC tools / dashboards
- Update tickets with accurate troubleshooting steps and status
- Maintain documentation, asset inventory, and audit records
- Follow data center security and access protocols
- Adhere to ESD, safety, and PPE standards
- Ensure readiness for audits and compliance checks
- Basic understanding of Networking fundamentals (IP, switching, patching)
- Server hardware components
- Fiber & Ethernet cabling
- Familiarity with Ticketing tools (Service Now or similar)
- Basic console tools (SSH, Putty)
- Strong coordination and communication skills
- Ability to manage physical inventory and logistics tasks
- Comfortable working in a rotational shift environment.
- Attention to detail and documentation accuracy
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