Director, Epic Install Analyst Team

Job Type

Full-time

Description

MAKE A DIFFERENCE AT OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, delivering the clinical insights and tailored technologies needed to expand patient access, strengthen care teams, and improve the health of rural and medically underserved communities.

We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees' entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day.

OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview

The Director, Epic Install Analysts, is a key enterprise leader accountable for delivering exceptional implementation outcomes defined by member KPIs through disciplined, process-driven execution, high-quality build, and strong cross-functional alignment. This role leads the technical teams responsible for Epic system build, configuration, and testing, ensuring each implementation is tailored to member needs while maintaining a high bar for quality, readiness, and performance.

The Director ensures full organizational readiness at go-live, including trained and confident end users, and drives rapid, stable transitions to steady-state operations with minimal disruption. Success is measured not only by delivery timelines, but by sustained post-go-live performance across stability, usability, revenue integrity, and clinical workflows, as well as overall member satisfaction and service responsiveness.

Operating with systems thinking and agile principles, this leader creates a scalable, predictable delivery model while adapting to the unique complexity of each member environment. The role is defined by accountability to outcomes over activity, anchoring decisions in member impact and system performance, and maintaining an unwavering focus on quality, service excellence, and execution discipline.

Essential Duties

• Lead the technical Epic Install Analyst organization responsible for system build, configuration, testing, and delivery across a portfolio of implementations
• Partner tightly with the Director of Install Project Management to ensure alignment of scope, timelines, resources, and execution, operating as a unified leadership model for successful delivery
• Drive the organization's install strategy, translating enterprise priorities into scalable, process-driven technical execution
• Ensure installs are aligned to member-specific goals and long-term success, not just initial delivery timelines
• Ensure go-live readiness through structured validation, testing, and quality assurance, including rigorous pre-go-live testing, defect management, and clear readiness criteria
• Enforce strong change control governance for build completion, maintaining quality and stability while enabling appropriate flexibility for member-specific configuration
• Define and own member success metrics and KPIs, ensuring implementations deliver measurable outcomes in stability, usability, revenue integrity, and clinical workflows
• Monitor and improve post-install performance outcomes, using data to continuously refine build and delivery practices
• Ensure full member readiness prior to go-live, including training proficiency, workflow adoption, and operational preparedness
• Lead high-quality go-lives and rapid stabilization, achieving time-to-stability targets aligned to OCHIN and member expectations
• Partner cross-functionally with Quality Assurance, Training, Maintenance, Development, Clinical Informatics, and OCHIN Billing Services to ensure seamless delivery and continuity from install through optimization
• Provide enterprise leadership and guidance on Epic systems, implementation processes, and delivery excellence
• Drive capacity planning, cross-training and workforce strategy to meet demand, ensuring the technical team is positioned to execute at scale
• Establish and maintain strong operational discipline, accountability, and performance management across leadership and analyst teams
• Track and report on organizational metrics, proactively managing risks, dependencies, and performance gaps
• Serve as an escalation point and internal consultant for complex implementation challenges
• Foster a high-performance, service-oriented culture, emphasizing…