L1 DC Technician

L1 Data Center Technician

Understanding core data center components:

Hands-on Troubleshooting & Break-Fix Skills

Cabling & Documentation Discipline Must be comfortable working in a rotational shift environment. (No Night Shift)

Job Description/Responsibilities:

L1 DC Technicians JD: (2-3 Years)

1. Data Center Operations:

Perform rack & stack of servers, network devices, and storage equipment

Handle cabling (fiber & copper) including labeling and cable management

Support installation, relocation, and decommissioning of hardware

2. Hardware & Inventory Management:

Receive and verify hardware shipments against purchase orders / delivery notes

Perform physical inspection of equipment for damages upon arrival

Maintain accurate inventory records (asset tagging, tracking, updates)

Manage spares inventory and ensure availability of critical components

Coordinate hardware returns (RMA), dispatch, and logistics tracking

Ensure proper storage, labeling, and documentation of all assets

3. Incident & Request Handling:

Provide L1 support for incidents and service requests via ticketing tools (e.g., Service Now)

Perform basic troubleshooting (L1 triage) for:

Server hardware issues

Network connectivity (Layer 1 checks)

Escalate issues to L2/L3 teams with proper logs and updates

4. Remote Hands Support:

Act as hands & eyes support for remote engineers

Execute tasks such as:

Cable reseating

Power cycling devices

Console access setup

Basic hardware replacement (as guided)

5. Monitoring & Reporting:

Monitor alerts from DC tools / dashboards

Update tickets with accurate troubleshooting steps and status

Maintain documentation, asset inventory, and audit records

6. Compliance & Safety:

Follow data center security and access protocols

Adhere to ESD, safety, and PPE standards

Ensure readiness for audits and compliance checks

Required Skills:

Technical

Skills:

Basic understanding of:

Networking fundamentals (IP, switching, patching)

Server hardware components

Fiber & Ethernet cabling

Familiarity with:

Ticketing tools (Service Now or similar)

Basic console tools (SSH, Putty)

Soft Skills:

Strong coordination and communication skills

Ability to manage physical inventory and logistics tasks

Comfortable working in a rotational shift environment.

Attention to detail and documentation accuracy