L1 DC Technician

L1 Data Center Technician

Understanding core data center components:
Hands-on Troubleshooting & Break-Fix Skills Cabling & Documentation Discipline Must be comfortable working in a rotational shift environment. (No Night Shift)

Job Description/Responsibilities:

1. Data Center Operations:

• Perform rack & stack of servers, network devices, and storage equipment
• Handle cabling (fiber & copper) including labeling and cable management
• Support installation, relocation, and decommissioning of hardware

2. Hardware & Inventory Management:

• Receive and verify hardware shipments against purchase orders / delivery notes
• Perform physical inspection of equipment for damages upon arrival
• Maintain accurate inventory records (asset tagging, tracking, updates)
• Manage spares inventory and ensure availability of critical components
• Coordinate hardware returns (RMA), dispatch, and logistics tracking
• Ensure proper storage, labeling, and documentation of all assets

3. Incident & Request Handling:

• Provide L1 support for incidents and service requests via ticketing tools (e.g., Service Now)
• Perform basic troubleshooting (L1 triage) for:
  Server hardware issues Network connectivity (Layer 1 checks)
• Escalate issues to L2/L3 teams with proper logs and updates

4. Remote Hands Support:

• Act as hands & eyes support for remote engineers
• Execute tasks such as:
  Cable reseating Power cycling devices Console access setup Basic hardware replacement (as guided)

5. Monitoring & Reporting:

• Monitor alerts from DC tools / dashboards
• Update tickets with accurate troubleshooting steps and status
• Maintain documentation, asset inventory, and audit records

6. Compliance & Safety:

• Follow data center security and access protocols
• Adhere to ESD, safety, and PPE standards
• Ensure readiness for audits and compliance checks

Required Skills:

Technical

Skills:

• Basic understanding of:
  Networking fundamentals (IP, switching, patching) Server hardware components Fiber & Ethernet cabling
• Familiarity with:
  Ticketing tools (Service Now or similar) Basic console tools (SSH, Putty)

Soft Skills:

• Strong coordination and communication skills
• Ability to manage physical inventory and logistics tasks
• Comfortable working in a rotational shift environment. Attention to detail and documentation accuracy