IT Operations Lead

Location and Work Arrangement

Hybrid role (3 days/week in office) at our Burlington, Renton, Spokane, Vancouver, Portland, Medford, Salt Lake City, Boise, Lewiston, or Fargo offices. Candidates must reside within commutable distance of that location or be willing to relocate.

• Participates as a key member of an agile team to consult with the business to understand the business needs and impacts and recommend solutions to solve them.
• Assists the manager by providing direction, leadership, mentoring and technical coaching to the technical staff.
• Provide performance feedback to management.
• Ensures the delivery of on time, high quality, effective solutions.
• Provides consulting support for IT and business partners by researching, identifying and resolving complex technical problems.
• Understand, directs and participates in deliverables required by approved Development Life cycles.
• Expected to contribute to process improvement.

• Bachelor's degree in Computer Science, Mathematics, Business Administration, Engineering or a related field.
• 7 years relevant experience in IT, preferably in the discipline that will be led.
• Ability to provide directions and lead groups of business customers and IT partners to solve problems and deliver on time solutions.
• Technically proficient in core technologies and methodologies used by the team.
• Able to effectively adapt to rapidly changing technologies and methodologies and apply them to technological and/or business needs of significant scope.
• Demonstrated leadership skills for large projects in a technology-oriented field with a high emphasis on communicative and interpersonal relationship skills.
• Able to plan and manage his/her own work, and provide leadership to 3 or more team members.
• Able to mentor and lead other team members in technical matters.
• Must be able to communicate with Executives, can deal comfortably with more senior managers, can present without display of overt tension and nervousness.
• Recognizes differences of how senior managers think and work.
• Relays status to management and peers in a timely manner.
• Experience with AI tools and technologies to enhance productivity and decision‑making in professional settings highly desired.

• Monitoring
  
  Experience:
  
  Datadog, Orion, Nexthink, Aternity, Big Panda, Atlassian tools, Office 365.

• May be required to travel periodically.
• May be required to be on‑call 7 days a week, 24 hours a day on a departmental rotational basis.

Pay ranges vary based on the candidate's work location. The expected hiring range depends on skills, experience, education, and training; relevant licensure / certifications; and performance history.

Oregon, Washington, Utah, and Idaho:
Expected hiring range is $95,000 - $119,000, the full salary range is $95,000 - $155,000, and the bonus target is 15%. North Dakota:
Expected hiring range is $90,000 - $119,000 and the full salary range is $90,000 - $149,000.

Benefits include medical, dental and vision coverage for employees and their eligible family members, including mental health benefits; annual employer contribution to a health savings account; generous paid time off varying by role and tenure in addition to 10 company-paid holidays; market-leading retirement plan including a company match on employee 401(k) contributions, with a potential discretionary contribution based on company performance (no vesting period);

up to 12 weeks of paid parental time off (eligibility requires 12 months of continuous service with Cambia immediately preceding leave); award‑winning wellness programs that reward participation;
Employee Assistance Fund; commute and parking benefits.

We are an Equal Opportunity employer dedicated to a drug and tobacco‑free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law.