IT Support Specialist; ISS

Position: IT Support Specialist (ISS5)
Initial Posting Date:06/25/2026

Application Deadline:07/02/2026

Agency:

Bureau of Labor and Industries Salary Range:$5,779 - $8,738

Position Type:

Employee

Position Title:

IT Support Specialist (ISS5)

Job Description:

The Oregon Bureau of Labor and Industries (BOLI) is proud to be an equal opportunity; affirmative action employer committed to workforce diversity. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S community members, and others to apply.

BOLI, Information Systems Unit (ISU) is seeking a IT Support Specialist. This role provides hands on technical support for end users, devices, applications, and technology systems across the agency. You will troubleshoot hardware and software issues, manage user access, support enterprise applications, and assist with onboarding, training, and documentation. Your work ensures that BOLI staff have reliable, accessible, and fully functioning technology to carry out the agency’s mission of protecting workers’ rights, preventing discrimination, and supporting workforce development throughout Oregon.

Note:

This full time, limited‑duration, SEIU‑represented role is based onsite at the Portland BOLI office, with the potential to transition to a permanent position beyond the initial appointment depending on agency needs.

Here’s what you will do:

Provide customer service and software support by responding to user requests, resolving application issues, installing and updating software, conducting training, and administering patch management.

Support hardware setup and maintenance, including configuring, deploying, and disposing of devices; managing inventory; and assisting with printers, copiers, phones, and peripherals.

Provide application and database user support for systems such as SharePoint and case management tools, including troubleshooting, access management, testing, and vendor coordination.

Prepare technical and user documentation, maintain knowledge base resources, and support onboarding and orientation.

Participate in technology projects, system improvements, and maintenance of ISU policies, standards, and procedures.

Perform other duties as assigned, contributing to team success and continuity of support services.

This Is What You Need to Qualify:

Four (4) years of information systems experience in: (agency will specify specific experience);

ORAn Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field; AND two (2) years of information systems experience in: (agency will specify specific experience);

ORA Bachelor's degree in Information Technology, Computer Science, or related field may substitute for all of the above.

The ideal candidate will possess a combination of some or all the following skills: (Desire Attributes):

Proficiency in diagnosing and resolving hardware, software, and peripheral issues across Windows based environments.

Experience with device imaging, workstation setup, configuration, deployment, and lifecycle management.

Ability to manage user accounts, permissions, and security tools such as MFA, encryption, and antivirus systems.

Experience with administering and supporting enterprise applications and tools such as M365, SharePoint, case management systems, and remote support utilities.

Knowledge of network fundamentals, including basic LAN troubleshooting, cable testing, and connectivity diagnostics.

Why Join UsOur mission...Led by Labor Commissioner Christina Stephenson, the Bureau of Labor and Industries (BOLI) work to ensure that Oregon jobs are good jobs, where workers get paid what they are owed and have a discrimination-free work environment. BOLI protects workers’ rights through enforcement of state labor laws, ensures adherence to civil rights law in public spaces and housing, promotes the development of a highly skilled workforce through registered apprenticeship programs, and provides training and confidential assistance to Oregon employers so they have the tools they need to comply with workplace rules.

Working…