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Technical Support Specialist II - smarsh
Job in
Portland, Multnomah County, Oregon, 97204, USA
Listed on 2026-07-03
Listing for:
Gravity Engineering Services Pvt Ltd.
Full Time
position Listed on 2026-07-03
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Key Responsibilities
- Provide technical support and troubleshooting for Smarsh products and services.
- Respond to customer inquiries via phone, email, and chat.
- Document and track customer issues using ticketing systems.
- Collaborate with internal teams to resolve complex technical problems.
- Contribute to knowledge base articles and support documentation.
- Ensure a high level of customer satisfaction.
- Proven experience in a technical support role.
- Familiarity with CRM software and ticketing systems.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Experience with SaaS products is a plus.
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