IT Help Desk Technician--Recent Graduates

Tier 1 IT Help Desk Technician

Harder Mechanical is one of the nation’s largest mechanical contractors with an outstanding reputation for working safely, meeting tough schedules, and delivering quality projects. Based in Portland, Oregon, we work primarily in the western states with regional offices in Reno, NV;
Phoenix, AZ;
Concord, CA; and Salt Lake City, UT.

As a Tier 1 IT Help Desk Technician
, you will provide in‑house support for the company’s multiple offices. This position will be based out of our Portland, OR office. The technician acts as the key contact for on‑site and remote users within the company for all technical problems and inquiries.

This position is not eligible for remote work. The schedule is Monday‑Friday, 7 am‑4 pm.

• Provide users guidance and first level support by assisting in problem resolution.
• Comply with all IT Service Management (ITSM) policies and procedures.
• Work with the IT team to resolve departmental issues quickly and efficiently.
• Demonstrate a strong desire to learn, improve, and keep up with industry trends.

• Respond to users’ requests for information and assist in problem resolution and/or escalation.
• Deploy new and used desktops, laptops, and tablets following internal deployment guides.
• Deploy and manage mobile phones, including standard phones, Android phones, and iOS phones.
• Pack and ship IT equipment.
• Assist with management of IT inventory.
• Deploy copiers, printers and set up scan‑to‑email/folder on network copiers.
• Use internal ticket management solution to document and record all support inquiries.
• Assist with application or system rollouts as directed by senior project leads.
• Recognize and identify potential areas where existing policies and procedures require change, or where new ones need to be developed.
• Strive to learn the job functions of the position’s immediate superior and peer‑level positions with which the individual interacts, and be prepared for temporary re‑assignment or promotion due to illness, personal emergency, or business necessity.

• Demonstrated leadership and self‑starter skills.
• Excellent communication skills, both written and oral.
• Strong knowledge of Microsoft Office (Office 365) and Windows 10 Enterprise.
• Strong knowledge of Android and iOS mobile operating systems.
• Ability to lift heavy packages (up to 50 lb).
• Ability to travel to job sites when required.
• Ability to work varying shifts if needed.

• BS or BA degree in computer science, business administration, or related work experience required.

• Competitive salary.
• Comprehensive medical, dental, and vision benefits – 100 % of employee premiums are paid by the company.
• Generous retirement package: 10 % retirement contribution made by the company and a company match up to 2 % of your annual salary.
• Profit sharing.
• Discretionary annual bonus.
• Paid vacation and holidays.
• Harder University training and development, as well as other paid professional development opportunities.
• Team environment that promotes individual growth.

This position is salaried.

Harder Mechanical Contractors is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, genetic information, veteran status, or any other characteristic protected by federal, state or local nondiscrimination laws. Our hiring policy reflects and affirms Harder’s commitment to the principles of fair employment. Harder does not discriminate regarding the terms and conditions of employment based on any characteristic protected by federal, state or local nondiscrimination laws.

It is Harder’s policy to maintain a drug and alcohol‑free work environment. Employment offers are conditional upon successfully passing a drug and alcohol test, background checks, reference checks, and, as required by law, documentation of authorization to work in the United States.