Senior Salesforce Platform Administrator

Senior Salesforce Platform Administrator

Oregon Community Foundation (OCF) was founded in 1973 with a big mission: to improve the lives of all Oregonians through the power of philanthropy. In partnership with donors and volunteers, OCF works to strengthen communities in every county in Oregon through research, grantmaking, and scholarships. OCF is one of the largest community foundations in the country with over $4 billion in assets under management.

Job Summary and Responsibilities:

The Senior Salesforce Administrator is responsible for the strategic administration, optimization, and ongoing management of the Oregon Community Foundation's integrated enterprise system, comprised of Salesforce and Sage Intacct platforms, to support organizational goals and business operations. This role ensures system integrity, data accuracy, and user adoption by designing scalable solutions, maintaining configurations, and implementing enhancements aligned with evolving business needs.

The position serves as a key liaison between business stakeholders and technical teams, translating requirements into effective system functionality while driving process improvements, reporting capabilities, and automation. Additionally, the Senior Salesforce Administrator provides oversight, training, and support to ensure the platform is leveraged efficiently, securely, and in accordance with OCF protocols and industry best practices.

A. System Administration and Optimization:
Percentage of Time: 40%

• Manage all aspects of Salesforce user and license management including roles, profiles, permissions, public groups, OWD, and sharing rules.
• Identify unused or underutilized platform features.
• Data management to improve Salesforce data quality, implementing rules and automation as needed Monitor and improve user adoption.
• Salesforce and integrated enterprise project management.
• Proactive system maintenance, including security reviews, release updates, in collaboration with information technology team.

B. Business Process Optimization Percentage of Time: 30%

• Partner with staff across departments (development, donor services, finance, and program teams) to understand workflows and pain points.
• Translate business requirements into reporting solutions that improve efficiency and effectiveness.
• Oversee documentation protocols, configurations, and customizations for organizational knowledge management.

C. Advanced Configuration and Automation Percentage of Time: 25%

• Salesforce configuration changes, including (but not limited to) flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports.
• Identify and gather requirements, translating them into best practice, scalable solutions with a focus on exceptional user experience.
• Understanding of basic triggers/Apex code.
• Management of integrated applications and third-party suppliers.
• Salesforce sandbox environment management in collaboration with the information technology team.

Supervisory Responsibilities Percentage of Time: 5%

• Guide, support, coach, and supervise Database Manager and oversee all data management and reporting functions.
• Participate in trainings and opportunities for collaboration with other leadership team members

Cultural Values:

In addition to the specific job requirements for each position, staff are expected to embody cultural values to support OCF's mission, Be People-centered and lead with trust, Pivot for Purpose and adapt quickly, and Dig into Hard Things to solve tough problems.

Qualifications:

Required

Education and Experience:

• Bachelor's/Postgraduate degree in computer science, business, or similar discipline, from a 4-year accredited institution.
• Six years' hands-on Salesforce Administration experience.
• Salesforce Nonprofit Cloud experience preferred.
• Certified Salesforce Administrator.
• Experience with complex integrations.
• Senior level project management experience.
• Additional Salesforce certifications a plus (e.g. Advanced Administrator, Platform App Builder, Nonprofit Cloud, Marketing Cloud Account Engagement).

Required Professional

Competencies:

• Proven ability to analyze, design, and optimize processes utilizing the Salesforce platform.
• Possesses a proactive attitude to platform enhancements.
• Experience designing scalable, best-practice solutions.
• Excellent…