Mgr, Network Operations

The Network Operations Manager is responsible for leading day‑to‑day network operations and ensuring the reliable, secure, and efficient operation of Berkshire Hathaway Energy’s enterprise network infrastructure. Reporting to the Director, Network Services, this role manages a team of Network Operations Engineers responsible for monitoring, supporting, maintaining, and improving network services across corporate, data center, and field environments. While the role is primarily focused on leadership and operations management, it requires sufficient technical depth to guide troubleshooting efforts and support complex operational decision‑making.

Mid American Energy Company, a Midwest utility, provides regulated electric and natural gas service to more than 1.6 million customers in Illinois, Iowa, Nebraska and South Dakota. The company owns and operates a portfolio of power‑generating assets, approximately 61% of which is wind generation.

Mid American Energy Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.

Employees must be able to perform the essential functions of the position, with or without an accommodation.

• Bachelor’s degree in information systems, computer science, or a related technical field, or equivalent work experience. Advanced degree preferred.
• A minimum of eight years related experience in a broad range of enterprise systems, infrastructure services, networking, and related areas of IT.
• Strong operational knowledge of enterprise WAN routing, LAN switching, wireless networking, network access controls, and data center connectivity.
• Demonstrated experience supporting 24x7 production network environments and leading incident response activities.
• Proven people management experience, including team leadership, coaching, performance management, and staff development.
• Experience developing and managing operational processes and procedures.
• Ability to define, track, analyze, and report operational metrics to drive accountability and continuous improvement.
• Strong understanding of change management and service management practices within enterprise IT environments.
• Strong troubleshooting, analytical, and problem‑solving skills with the ability to guide teams through complex operational issues.
• Effective written and verbal communication skills, including the ability to communicate technical topics to both technical and non‑technical stakeholders.
• Ability to prioritize work, manage competing demands, and operate effectively in a fast‑paced operational environment.

• Lead and manage day‑to‑day network operations supporting enterprise WAN, LAN, wireless, data center, and network access environments.
• Ensure consistent execution of network monitoring, incident response, problem management, change activities, and operational maintenance.
• Oversee operational ownership of network platforms, ensuring availability, performance, security, and compliance with established standards.
• Act as an escalation point for high‑impact or complex network incidents, guiding troubleshooting efforts and ensuring timely resolution.
• Coordinate with network engineering, architecture, security, and infrastructure teams to ensure smooth handoff of new technologies into operations.
• Ensure operational readiness for new deployments, upgrades, and technology refreshes, including documentation, training, and process alignment.
• Strengthen and maintain a close operational partnership with the Network Operations Center (NOC) to ensure seamless coordination across monitoring, incident detection, escalation, communication, and resolution workflows. Establish clear roles, escalation paths, and handoff procedures; align…