Senior Salesforce Platform Administrator

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Full Time Portland, OR, US

6 days ago Requisition

Salary Range: $ To $ Annually

Oregon Community Foundation

Job Posting: Senior Salesforce Platform Administrator

Hiring Range: $100,200–$117,000 per year

Position Type: Regular, Full-time, Exempt

OCF is an Equal Opportunity Employer with six offices throughout Oregon in Baker City, Bend, Eugene, Medford, Portland and Salem.

The Senior Salesforce Administrator is responsible for the strategic administration, optimization, and ongoing management of the Oregon Community Foundation's integrated enterprise system, comprised of Salesforce and Sage Intacct platforms, to support organizational goals and business operations. This role ensures system integrity, data accuracy, and user adoption by designing scalable solutions, maintaining configurations, and implementing enhancements aligned with evolving business needs.

The position serves as a key liaison between business stakeholders and technical teams, translating requirements into effective system functionality while driving process improvements, reporting capabilities, and automation. Additionally, the Senior Salesforce Administrator provides oversight, training, and support to ensure the platform is leveraged efficiently, securely, and in accordance with OCF protocols and industry best practices.

• Manage all aspects of Salesforce user and license management including roles, profiles, permissions, public groups, OWD, and sharing rules.
• Identify unused or underutilized platform features.
• Data management to improve Salesforce data quality, implementing rules and automation as needed. Monitor and improve user adoption.
• Salesforce and integrated enterprise project management.
• Proactive system maintenance, including security reviews, release updates, in collaboration with information technology team.

• Serve as the primary Salesforce subject matter expert for the foundation.
• Partner with staff across departments (development, donor services, finance, and program teams) to understand workflows and pain points.
• Translate business requirements into reporting solutions that improve efficiency and effectiveness.
• Oversee documentation protocols, configurations, and customizations for organizational knowledge management.
• Provide training and support to staff in conjunction with the information technology team to maximize Salesforce adoption and effectively use the tool.
• Communicate technical concepts in plain language to non-technical stakeholders.
• Assist with creating the Salesforce platform roadmap and defining priorities, liaising with stakeholders.
• Own the communication of platform changes to end users and stakeholders.
• Oversee and manage user support ticketing system.
• Develop content and provide ongoing user training.
• Ensure technical system documentation is consistent and current.

• Salesforce configuration changes, including (but not limited to) flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports.
• Identify and gather requirements, translating them into best practice, scalable solutions with a focus on exceptional user experience.
• Understanding of basic triggers/Apex code.
• Management of integrated applications and third-party suppliers.
• Salesforce sandbox environment management in collaboration with the information technology team.

• Guide, support, coach, and supervise Database Manager and oversee all data management and reporting functions.
• Participate in trainings and opportunities for collaboration with other leadership team members

In addition to the specific job requirements for each position, staff are expected to embody cultural values to support OCF’s mission:
Be People-centered, Pivot for Purpose, and Dig into Hard Things.

Required

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