Desktop Support Analyst

Role Overview

Desktop Support Analyst – Applicants must be authorized to work in the U.S. without sponsorship. The role does not offer visa transfer or sponsorship now or in the future.

• Provide direct assistance to end users in troubleshooting and resolving hardware and software issues.
• Assess faults, conduct repairs, streamline processes, and ensure optimal customer service, contributing to efficient IT operations.
• Provide Level 2 onsite support for complex customer issues and support Tier 1 VIPs.
• Lead deployment of software releases, system upgrades, and patches on end‑user devices.
• Be accountable for procurement and asset management of end‑user devices.
• Lead customer relocations and departmental infrastructure build‑outs.
• Analyze symptoms to properly identify the cause of problems and determine solutions.
• Triage issues such as physical layers, usernames, and passwords.
• Uninstall/reinstall basic software applications, verify proper hardware and software setup, and assist users with navigation of application menus.
• Perform onsite installations or replacements of various hardware components and software repairs.
• Perform diagnostic testing and utilize remote control tools to assist users when troubleshooting.

• 3 to 5 years of experience as a Desktop Support Analyst.
• Strong technical knowledge of desktop operating systems and software applications.
• Experience providing deskside support to end users in a corporate environment with familiarity with remote access tools and techniques.
• Ability to troubleshoot hardware and software issues on desktops, laptops, and mobile devices.
• Experience working with Active Directory and other directory services.
• Ability to manage multiple priorities and work effectively under pressure.
• Willingness to work flexible hours, including evenings and weekends, as required.
• Provide professional appearance and adhere to a business professional dress code during client interaction.
• Hands and feet support for server, storage, backup, and network equipment; IPT endpoints, virtual endpoint support (Win 7, Win 10, HSD).

• Medical, dental, vision, and life insurance.
• Paid holidays and paid time off.
• 401(k) plan with contributions.
• Long‑term and short‑term disability.
• Paid parental leave.
• Eligibility for Cognizant’s discretionary annual incentive program based on performance.

Disclaimer:
The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.