IT Manager - Network Services

Join our Team at Portland Community College

Please Note:

PCC currently limits employment to individuals residing in Oregon and Washington. Employment offers are contingent upon the ability to establish residence in Oregon or Washington.

Portland Community College will also ensure that applicants requiring reasonable accommodation for the hiring process are provided for. If reasonable accommodation is needed, please contact the PCC Talent Acquisition Team tland Community College is the largest post-secondary institution in Oregon and 19th largest in the nation, serving approximately 80,000 full- and part-time students. With four comprehensive campuses, five workforce training and education centers, and 200 community locations in the Portland metropolitan area, our unique role is to make high-quality education accessible to everyone, creating opportunities for our students and contributing to the economic development of our community.

Under general direction, manages the day-to-day operations of an assigned functional area within Information Technology. Participates in the development, recommendation, and administration of policies, procedures and processes in support of assigned functional area within the department. Responds to inquiries from College departments and/or external agencies and supervises administrative services professionals, paraprofessionals, and technical/support staff.

The Information Technology Manager carries out operating policies and procedures with a focus in one functional area such as general technology, web, telecommunications, networking, media, or customer support.

See the classification description for additional information: https://(Use the "Apply for this Job" box below). You'll Do and Who We Are Looking For These qualifications, skills and abilities are critical for success in this position. Throughout the screening process, you will be evaluated based on the demonstration of these qualifications.

Enterprise Network Infrastructure Management Demonstrated experience managing enterprise network infrastructure, including network architecture, performance monitoring, configuration, troubleshooting, and implementation of network technologies.

Experience with large, multi-site environments is preferred.

Leadership & Team Management Experience leading, supervising, coaching, and developing technical teams, including assigning work, performance management, mentoring, and fostering collaboration.

Project & Technology Implementation Proven success planning and leading complex IT infrastructure or network projects from planning through implementation, including technology upgrades, migrations, or enterprise deployments while meeting timelines and organizational goals.

Strategic Planning & Operational Management Experience developing IT standards, policies, procedures, and operational processes that improve service delivery, security, reliability, and operational efficiency while aligning with organizational objectives.

Vendor, Asset & Resource Management Experience managing vendor relationships, technology procurement, hardware/software lifecycle, asset management, licensing, and budgeting to support enterprise IT operations.

Stakeholder Communication & Cross-Functional Collaboration Demonstrated ability to partner with leadership, business units, and cross-functional teams to communicate technical solutions, prioritize work, resolve issues, and support organizational initiatives.

Typical Duties and Responsibilities Plans, organizes, maintains, and manages the processes and operations of an assigned Information Technology program.

Manages the activities of assigned program area to include: planning, implementing, administering and evaluating projects and services impacting College operations from a technology services perspective.

Supervises administrative services professionals, paraprofessionals, and technical/support staff.

Hires, evaluates, trains, disciplines and recommends dismissal of staff as necessary. Develops, recommends, and administers policies, procedures, and processes in support of Technology operations in assigned area of responsibility; implements and monitors compliance with approved policies, procedures, and processes. Participates in the development of standards and procedures for technology purchases and the utilization of outside vendors.

Solicits, provides input into, and makes recommendations for the purchase of enterprise-wide technology solutions.

Manages leased and purchased hardware and software.

Collects and analyzes a variety of complex data and information.

Performs statistical analysis and summarizes findings in applicable reports or other communication mediums.

Manages priorities and coordinates activities between applicable campus site(s) and District information technology services department.

Participates in District-wide strategic and tactical planning to coordinate the delivery of products and services.

Evaluates technology, sets standards, and makes…