EHR Support Coordinator

The EHR Support Coordinator is an entry-level role responsible for providing frontline support for Epic EHR users across the organization. This position assists with ticket triage, onboarding support, account maintenance, documentation management, and basic troubleshooting while developing foundational knowledge of Epic workflows, healthcare operations, and information systems.

The EHR Support Coordinator works closely with clinical, operational, and technical teams to support end users and ensure efficient use of the electronic health record system. This role is designed as a growth opportunity and feeder position for advanced Epic support, training, reporting, technical, or application analyst pathways.

Help Desk & User Support

• Serve as the first point of contact for Epic-related support requests by triaging, documenting, and escalating tickets as appropriate.
• Monitor support inboxes, ticketing systems, and phone queues to ensure timely response and resolution.
• Provide basic troubleshooting support for Epic workflows, access issues, and general application questions.

Account Management & User Maintenance

• Assist with user onboarding, role changes, account deactivations, and basic personalization support.
• Support provider and resource scheduling template maintenance under supervision.
• Maintain accurate user records and access documentation in accordance with organizational policies.

Training & Onboarding Support

• Provide at-the-elbow support during onboarding, go-lives, upgrades, and optimization initiatives.
• Collaborate with Epic Trainers and operational teams to support onboarding activities and classroom preparation.
• Reinforce workflow standards and best practices during user support interactions.

Documentation & Knowledge Management

• Create, maintain, and update workflows, tip sheets, training materials, and internal knowledge base documentation.
• Maintain SharePoint document libraries and ensure documentation remains current and accessible.

Device, Software & Licensing Support

• Assist with maintaining accurate records for workstations, printers, software licenses, and user assignments.
• Support coordination of Epic-related devices and end-user access needs.

System Support & Continuous Learning

• Participate in testing and validation activities as assigned.
• Maintain a working knowledge of Epic EHR functionality and general computer applications.
• Demonstrate a commitment to ongoing learning and professional development in healthcare IT and Epic systems.
• Perform other duties as assigned.

• Associate degree or equivalent combination of education and experience required;
  Bachelor’s degree preferred.
• One (1) year of Epic experience required; OCHIN Epic experience preferred.
• Clinical, healthcare operations, or healthcare support experience strongly preferred.
• Demonstrated interest in healthcare technology, informatics, or Epic systems required.