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Customer Support Analytics & Systems Lead
Job in
Portland, Multnomah County, Oregon, 97204, USA
Listed on 2026-07-13
Listing for:
Mercury
Full Time
position Listed on 2026-07-13
Job specializations:
-
IT/Tech
Data Analyst
Job Description & How to Apply Below
Mercury is seeking a Customer Support Systems & Analytics Lead to own the data strategy and reporting across the CS organization. You will connect data from Zendesk and our AI Agent to drive informed decisions, ensuring clean, reliable data and scalable reporting for CS leadership.
Collaborate with Product, Strategy, Data, and Finance to translate insights into action, influencing resourcing and tooling choices.
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