System Architect

Position Details

System Architect 3 – 12 month contract – Portland, Oregon – Final date to receive applications July 21st

Position requires the ability to meet federal background and compliance requirements.

This full‑time contract Senior VoIP‑Network Administrator assignment will provide support to the Unified Communications (JNPC) organization within the IT department of the company. The assignment will support, assist, and design the company’s networking connectivity in an Internet/intranet environment. Network components such as routers, switches, and sniffers are used to ensure a high‑performing infrastructure for application, web, mail, and data activities. This assignment will lead the administration of Voice/VoIP systems, designing, installing, troubleshooting, and maintaining the system to ensure 24/7 availability.

• Design, configure and facilitate installation, operation, troubleshoot, maintain, and manage telecommunications equipment and/or services.
• Monitor VoIP systems and ancillary systems such as Informa Cast, Micro Call, and Avtec. Respond to alerts and alarms from various tools. Work with support vendors to correct problems and return systems to normal operating mode.
• Perform advanced telecommunications administration tasks such as vulnerability assessments, security and bug patching, upgrades, analyzing call logs, and other complex troubleshooting of VoIP systems.
• Troubleshoot and repair failed SIP trunks and Call Management System issues. Validate QoS meets Voice communication integrity.
• Provide recommendations and advice to the manager/personnel in areas such as disaster recovery, capacity planning, for VoIP hardware strategy, and Voice/VoIP systems security.
• Develop and complete documented processes and procedures to instruct SME/personnel on administration of networked based Voice and VoIP systems for operational continuity.
• Recommend and implement configuration management plans to ensure secure and operational integration of complex VoIP systems.
• Develop and maintain vendor communication through use of company contracted support agreements; verify reliable service delivery of third‑party Telecomm Circuits and the integration of complex networked voice communications management equipment and software.
• Design, configure and maintain logical network paths including VLANS, ACLS, IP Space addressing.
• Design, engineer, architect, upgrade, or enhance network component capabilities in response to network problems and deficiencies; e.g., degradation of service.
• Design, recommend, and implement monitoring solutions.
• Solve complex multi‑layered Voice end‑point devices and network connectivity problems.
• Use the graphical or command line management interface to modify configurations such as IP routes and VLANs. In addition, track device performance, errors and traffic.
• Create and maintain network maps and data spreadsheets using Visio and Excel.
• Communicate various outage and problem status information to clients and technical information and task status to team.
• Serve as network administrator including responsibility for installing, configuring, upgrading and troubleshooting LAN and WAN components such as Session Border Controllers (SBCs), VoIP dedicated routers, voice gateways, and monitor with different media types and logical networks.
• Recommend and implement configuration management plans for secure, complex, high‑reliability environment.
• Perform VoIP systems operation and performance monitoring.
• Recommend requirements for the acquisition of Voice and VoIP network hardware, software and services.
• Design network logical topology in a virtual environment in support of VoIP communications.
• Develop and complete Operational Process documentation in Operations & Maintenance guides as well as Process documentation.
• Collaborate closely with Network Administration and SMEs to ensure proper support of VoIP system network connectivity.
• Provide on‑call and backup support for existing systems and functions. Location for on‑call and backup support may be at company facilities or off‑site. Required to carry a company supplied cell phone/pager and work non‑core hours when…