IT Technician

• Location 5410 NE 109th Avenue, Portland, OR, 97220, United States
• Base Pay $20.00 - $24.00 / Hour
• Employee Type FT Non-Exempt

We are looking for a reliable, customer-focused Tier 1 IT Support Technician to join our internal IT department in Portland, Oregon. This is an onsite position supporting employees with day-to-day technical issues, equipment needs, and basic IT service requests.

This is a great opportunity for someone who is entry-level and looking to grow their career in IT. The ideal candidate has strong customer service skills, is dependable, and is comfortable learning new systems and processes.

• Provide Tier 1 help desk support for employees
• Respond to, track, and manage work orders using a ticketing system
• Assist with laptop setup, software installation, and basic troubleshooting
• Support Windows and Microsoft 365 users
• Assist with Active Directory tasks such as password resets and basic account support
• Troubleshoot printers, phones, and basic network connectivity issues
• Maintain accurate inventory records for IT equipment
• Help prepare, deploy, and recover laptops and other hardware
• Document support activities clearly and accurately
• Escalate more complex technical issues when needed

• Entry-level IT experience or equivalent training preferred
• Basic knowledge of Windows operating systems
• Familiarity with Microsoft 365
• Basic understanding of Active Directory
• Experience with or willingness to learn ticketing systems
• Basic understanding of printers, networking, and phone systems
• Reliable, punctual, and professional
• Good verbal and written communication skills
• Ability to follow instructions and document work accurately

• Must be able to work onsite in Portland, Oregon
• Must have a valid driver’s license
• Must be able to pass a background check
• Must be able to pass a drug test
• Must be able to lift and move IT equipment as needed
• Paid time off (sick and vacation)
• 100% employer paid employee medical, dental, and vision insurance
• Opportunity to gain hands-on IT experience and grow within the field

Monday through Friday, 8:00 AM to 5:00 PM

Please submit your resume for consideration. We are looking for someone who is dependable, eager to learn, and ready to provide excellent support to our internal team.

River City is a Drug Free Workplace that follows all FEDERAL guidelines for drug testing, which prohibits the use of marijuana.

River City is an equal opportunity employer. All applicants will be considered for employment without regard to legally protected characteristics.