L1​/L2 DC Technician

L1 Dc Technician

Understanding core data center components:

Hands-on Troubleshooting & Break-Fix Skills

Cabling & Documentation Discipline

Must be comfortable working in a rotational shift environment. (No Night Shift)

Job Description/Responsibilities L1 DC Technicians JD:

1. Data Center Operations

Perform rack & stack of servers, network devices, and storage equipment

Handle cabling (fiber & copper) including labeling and cable management

Support installation, relocation, and decommissioning of hardware

2. Hardware & Inventory Management

Receive and verify hardware shipments against purchase orders / delivery notes

Perform physical inspection of equipment for damages upon arrival

Maintain accurate inventory records (asset tagging, tracking, updates)

Manage spares inventory and ensure availability of critical components

Coordinate hardware returns (RMA), dispatch, and logistics tracking

Ensure proper storage, labeling, and documentation of all assets

3. Incident & Request Handling

Provide L1 support for incidents and service requests via ticketing tools (e.g., Service Now)

Perform basic troubleshooting (L1 triage) for:

Server hardware issues

Network connectivity (Layer 1 checks)

Escalate issues to L2/L3 teams with proper logs and updates

4. Remote Hands Support

Act as hands & eyes support for remote engineers

Execute tasks such as:

Cable reseating

Power cycling devices

Console access setup

Basic hardware replacement (as guided)

5. Monitoring & Reporting

Monitor alerts from DC tools / dashboards

Update tickets with accurate troubleshooting steps and status

Maintain documentation, asset inventory, and audit records

6. Compliance & Safety

Follow data center security and access protocols

Adhere to ESD, safety, and PPE standards

Ensure readiness for audits and compliance checks

Required Skills

Technical Skills

Basic understanding of:

Networking fundamentals (IP, switching, patching)

Server hardware components

Fiber & Ethernet cabling

Familiarity with:

Ticketing tools (Service Now or similar)

Basic console tools (SSH, Putty)

Soft Skills

Strong coordination and communication skills

Ability to manage physical inventory and logistics tasks

Comfortable working in a rotational shift environment.

Attention to detail and documentation accuracy

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.