IT Support Specialist

Responsibilities

• Provide first-level support to end-users for hardware, software, and network-related issues.
• Install, configure, and maintain hardware and software components, including desktops, laptops, and printers.
• Troubleshoot and resolve technical problems in a timely manner, escalating issues as needed.
• Collaborate with IT team members to implement and maintain IT policies and procedures.
• Assist in the administration of IT systems, including user account management and access control.
• Conduct technology training sessions for employees to enhance their proficiency with IT tools.
• Stay current with industry trends and technologies to provide proactive recommendations for system improvements.
• Performs other duties as assigned.

• Proven experience as an IT Support Specialist or similar role.
• Strong knowledge of Windows and/or Mac operating systems.
• Knowledge of Office 365 administration.
• Familiarity with networking concepts and troubleshooting.
• Excellent communication and interpersonal skills.
• Customer-focused with a commitment to providing exceptional service.
• Ability to work independently and collaboratively in a team environment.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) a plus.
• Experience with EHR (Electronic Health Records) systems a plus.
• Experience with Jira/Atlassian suite a plus.