Systems Administrator IV, Health Systems - Epic Bridges, HL, APIs, FHIR

Job Summary

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This role is responsible for leading Epic integration initiatives and ensuring reliable interoperability between Epic and numerous internal and external healthcare systems. The Lead Epic Bridges Analyst serves as both a technical expert and team leader.

A typical week may include:

• Designing and reviewing interface solutions for new clinical or business initiatives.
• Troubleshooting complex production issues impacting patient care or revenue workflows.
• Leading project work streams and coordinating with application teams, vendors, and infrastructure teams.
• Mentoring analysts and reviewing technical designs and build quality.
• Participating in upgrade planning, testing, and release activities.
• Supporting critical incidents and driving root cause analysis for recurring issues.
• Success in this role requires someone who enjoys solving complex technical problems, working directly with clinical and operational stakeholders, and taking ownership of integration strategy and delivery.

• Lead the design, implementation, optimization, and support of Epic Bridges integrations.
• Serve as the technical lead for interoperability initiatives involving Epic and third-party applications.
• Analyze business and clinical requirements and translate them into scalable integration solutions.
• Monitor, troubleshoot, and resolve complex interface issues while ensuring system reliability and performance.
• Lead interface testing, validation, and deployment activities for projects, upgrades, and system changes.
• Partner with operational, clinical, application, and vendor teams to support enterprise integration needs.
• Establish and maintain integration standards, documentation, and best practices.
• Mentor and provide technical guidance to other analysts on the team.
• Facilitate root cause analysis and continuous improvement efforts to improve integration stability and supportability.
• Participate in on-call support and issue escalation management as needed.

• Completes work assignments and supports business-specific projects by applying expertise in subject area; supports the development of work plans to meet business priorities and deadlines; ensures the team follows all procedures and policies; coordinates and assigns resources to accomplish priorities and deadlines; collaborates cross-functionally to make effective business decisions; solves complex problems; escalates high priority issues or risks as appropriate; and recognizes and capitalizes on improvement opportunities.
• Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; builds relationships with cross-functional stakeholders; influences others through technical explanations and examples; adapts to competing demands and new responsibilities; listens and responds to performance feedback; provides feedback to others and managers; creates and executes plans to capitalize on strengths and develop weaknesses;
  
  supports team collaboration; and adapts to and learns from change, difficulties, and feedback.
• Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions.
• Assists technical and project team members to resolve system problems and application-specific issues.
• Supports the stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by performing complex systems analysis to identify problems, trends, and opportunities for improvement.
• Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues.
• Escalates unresolved or critical issues, risks or problems to system engineers.
• Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback.
• Plans and performs complex system configuration.
• Participates in installs, upgrades, or decommissions of designated systems, products, and infrastructure.
• Creates documentation of new and existing system configuration and procedural information, and ensures system configurations documentation is complete and accurate.
• Plans the implementation of hardware and software changes into environments and one or more additional IT production environments by performing impact analyses of system changes.
• Supports vendor support activities, as appropriate.
• Participates in and influences change management processes.
• Defines the maintenance, modification, and documentation of complex and advanced applications.
• Supports the development of guidelines to prevent and/or resolve recurring problems.
• Recommends and executes performance tuning and optimization activities.

• Ambiguity/Uncertainty Management
• Attention…