Help Desk Support

Description
-Responds to, resolves, or escalates IT related issues raised via ticket system, chat, phone or walk up related to desktop, laptop, printer, VPN, telecom, and proprietary applications.
-Escalate issues and coordinate referrals to appropriate personnel as necessary and notify stakeholders of status updates and ticket closure.
-Install or reconfigure appropriate desktop hardware and peripherals, software, operating systems, network components, and telecommunications equipment.
-Accurately process employee onboarding/offboarding and account changes via Active Directory and G-Suite.
-Participate in ordering, receiving, configuring, and deploying new desktop and laptop computers to end users.
-Process decommissioning of hardware after offboarding. Assist in researching accessories and supplies.
-Responsible for managing and tracking company assets using multiple tools.
-Assist IT with project work such as enterprise-wide systems changes and software updates, writing and updating knowledgebase articles and process documents.
-Other duties as assigned.

Experience and Qualifications:

-Must have a strong technical aptitude and must be a quick learner with the ability to understand workflow capability and constraints
-Excellent communication skills, both oral and written
-Strong organizational and time management skills with the ability to work independently
-Working technical knowledge of current IT protocols, operating systems, and standards
-Excellent technical knowledge of PC's, printers and desktop hardware
-Excellent customer service skills
-Desire to learn, improve performance, and ask questions
-Ability to maintain professional demeanor under stress
-Ability to operate effectively in a team environment with both technical and non-technical team members
Skills
Windows 10, Active directory, Windows, Ticketing system, Jump Cloud, Servicenow, slack, a+ certification
Top Skills Details
Windows 10,Active directory,Windows,Ticketing system
Additional Skills & Qualifications
Associates degree in computer science, computer information systems or a related field experience may be considered in lieu of expereince
1-3 Years Experience in Tier 1 Service Desk role
Proficiency in ADs/G-Suite/MS Office/Slack/Zoom/VPN/Asset management/VoIP
Computer config and deploy
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of Portland, OR.
Pay and Benefits
The pay range for this position is $22.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Portland,OR.
Final date to receive applications
This position is anticipated to close on Aug 2, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We…